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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and hallways smiled like mildew or mold given my wife a asthma attack
Business response:
Dear David, Thank you for choosing us. We are sorry for your wife's experience with the smell in your room. Our housekeeping team works really hard to keep the area clean and fresh smelling for the guests. The team is already at work to check the same. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management
The staff here are horrible. Rude and useless.
Business response:
Dear Anita L, We apologize for the inconvenience you experienced with our staff. We take all reviews seriously, and your feedback is being evaluated with our team to ensure that these concerns are not repeated. We understand that this was not the level of service you expected from us, and we are truly sorry for any frustration or inconvenience this may have caused. We appreciate your feedback and hope you will allow us another opportunity to provide you with the hospitality you deserve every time you stay with us. Thank you ... read more
Avoid if you can If you have the funds please go elsewhere. I found this stay to be quite unpleasant. The bedding is extremely uncomfortable so please bring your own comforter. I noticed a lot of the upkeep with lacking. I don't think it will ever stay here again.
Business response:
Dear Juan, Thank you for reviewing your stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that we fell short of your expectations and that you found your bed uncomfortable. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We are committed to providing a relaxing and enjoyable stay for all our guests, and we will consider your feedback to make necessary improvements. Sincerely,... read more
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Business response:
Dear Diana, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management
There is no ice machine and limited amenities. The breakfast was not really a breakfast, just instant oatmeal, coffee and packaged muffins. Not having ice was frustrating, as you had to make your own in ice trays in the freezer. Unfortunately, the ice was not ready during our stay, so a bit pointless. The barking dogs were a nuisance all night long and early in the morning. Also there were no curtains, and the streetlights were super bright shining through the slitted blinds. It was very hard to get quality sleep with the ro... read more
Business response:
Dear Tania, Thank you for staying with us and reviewing your experience. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and avoid such inconvenience in the future. While we know this stay did not meet all your expectations, we are hopeful ... read more
This is an old property that they tried to make look better. Water pressure in the shower was terrible. The “complimentary breakfast” was instant oatmeal, dry muffins, & granola bars. Rarely was there anyone at the front desk.
Business response:
Dear Jim, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Managemen... read more
Dirty, hairy and rusted. I travel weekly for conventions and this is the sketchiest and most unwelcoming hotel I've been to so far. The staff was extremely rude. She even seemed angry when I asked her to repeat something she said. I was just so baffled by the encounter. Now the rooms are outdated with rust in the tub and rails.There's pet and human hair all over the bed and that's when I completely gave up and stayed somewhere else. The only positive things I can say is that there's a in room microwave, fridge, and it's walk... read more
Business response:
Dear Nicole, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration caused by the lack of hospitality and the condition of your suite. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.