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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is an old property that they tried to make look better. Water pressure in the shower was terrible. The “complimentary breakfast” was instant oatmeal, dry muffins, & granola bars. Rarely was there anyone at the front desk.
Business response:
Dear Jim, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Managemen... read more
Dirty, hairy and rusted. I travel weekly for conventions and this is the sketchiest and most unwelcoming hotel I've been to so far. The staff was extremely rude. She even seemed angry when I asked her to repeat something she said. I was just so baffled by the encounter. Now the rooms are outdated with rust in the tub and rails.There's pet and human hair all over the bed and that's when I completely gave up and stayed somewhere else. The only positive things I can say is that there's a in room microwave, fridge, and it's walk... read more
Business response:
Dear Nicole, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration caused by the lack of hospitality and the condition of your suite. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity... read more
You get what do you pay. Just never again
Business response:
Dear Aaron, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Please know that our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
Pubic hairs in the bathtub. Property required kitchen utensils be requested upon requesting utensils staff said they had none. Had to settle for plastic ware. Dusty. Kitchen in poor condition
Business response:
Dear Raymond, Thank you for your feedback on your recent stay. We apologize for not meeting your expectations with the cleanliness of your room, the kitchen's condition, and the availability of utensils. We take your feedback seriously and will address these issues with our team. We hope to provide you with a better experience. Thank you again.Sincerely,Hotel Management
All of the furniture was dirty walked in saw that and walked out didn’t even want to look further
Business response:
Dear Juana, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing in your case and regret you had to cancel with us. Thank you for bringing this to our attention; remedial steps within our houseke... read more
Possibly the worst place I have ever stayed. When we checked in they didn’t have the room type that I had paid for ahead of time. We asked if we would be refunded the difference in the room type and were told they can’t do that. They blamed the “3rd party booking agent” for overbooking their rooms. The room was not clean. The bedding actually smelled like dirty clothes that have gotten wet and then sat in a laundry hamper for a week. The faucets in the bathroom sink did not work…the whole faucets jiggled loosely in the holes... read more
Business response:
Dear Denise, Thank you for sharing your feedback. We aim to provide a seamless experience for every guest, and we apologize for failing to meet your expectations. What you encountered is not typical or representative of our service standards. Therefore, we will investigate this issue further to see what went wrong and ensure such problems do not affect future guests. Thank you for informing us, and we assure you we will continue striving to improve our services and accommodations. We hope you consider this an isolated incide... read more
Business response:
reviewed
Business response:
reviewed
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.