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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We rented 2 rooms that were the same. But inside one room it was missing some furniture like a couch and a chair. The phone didn’t work. Most of the outlet plugs don’t work. One of the bed was broken.
Business response:
Dear Ku, please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Don’t stay here Our room key never worked. Every day we had to get a new one which also didn’t work and then staff ( who was outside smoking) had to let us in our room. This happened every single day in our stay
Business response:
Dear Heather, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
This hotel appears to have become a shelter for people experiencing housing insecurity, which they don't tell you when you book for obvious reasons! It felt unsafe for my wife and our teenage daughter, the place was a mess, people were lounging around the premises, basic furnishings were absent from the kitchenette (we had to ask for forks), and our "non-smoking" room reeked of smoke! Will not be returning here ever again.
Business response:
Dear Scott, it isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
For an extended stay: Internet did not work, no hair dryer, no ice available, Kitchen not fully stocked as advertised, we had to ask to for items, no coffee maker, security doors did not shut tight-no security, no drain stopper in kitchen sink, phone did not work desk was stickey, entryway was very dirty, outside litter and very dirty.
Business response:
Dear Jeffrey, we appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I would not recommend this place. We were only there one night, but all the drawers were broken in our room, the tub had rust stains and hair in it. The hallways smelled disgusting. I know it is t a high end hotel, but for what I paid, I expected it to be clean and not smell.
Business response:
Dear Cathy, please accept our apologies for our hotel not meeting your expectations on behalf of our entire team. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and maintenance associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
stayable but poor expectation the room was non smoking, but there were ashes below the sink, which led me to see that my room had not been cleaned very well. There was damage to carpet, chairs, counters and cigarette burns in bathroom. trash was left in drawer. and had a hole in the duvet cover for bed. Not at all what you expect for the price and claim of a 10 point inspection of cleanliness. also the so called continental breakfast was a joke! i did inform the front desk.
Business response:
Vincent, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and apologize for the concerns with your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We apprec... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.