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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible This place is gross. My room smelled of stale aerosols that had been sprayed in the air conditioning unit. There was no way to get around the stench. I am still having sinus issues two days later. The sheets were dirty and had hair all over them as did the towels. I will never stay at an Extended Stay again.
Business response:
Lisa, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
For Extended stay, no dishes or kitchen items were in the room. The room had an odor and the linens are old wore holey and not changed on the pull-out. Kitchenette cabinets looked like they had not been wiped down in months.
Business response:
Angela, thank you for staying with us. We are sorry that the condition of your room did not meet your expectations and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Also, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and is provided upon request. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Disappointing but worked The staff was rude upon checking in. Glared at other guests when they walked by while still checking me in. The place is outdated. My room didn't have a shower curtain so I had to call ask for one. The room was not the cleanest. You could tell they cleaned but not to the extent they should of in my opinion. The bed was comfortable. There was only luke warm water for shower and in the sink. It is very disappointing especially for the area.
Business response:
Thank you for your review. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, we apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our mai... read more
It was dirty the room had clothes and hair everywhere. The dresser drawers were broken the bed wasn’t even made. I wouldn’t stay here
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not clean, ants all over Hotel is dirty. Tons of ants all over the night stand area and probably other places too. Hair and dirty in drawers. Stains on bed sheets. The hotel public areas smells a little like smoke but just terrible smell. Would not recommend.
Business response:
Ciera, thank you for posting a review of your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to re... read more
It looked nice outside. I usually stay at extended stays quite often. But this one in overland park. Was horrible. We had to wait 2hrs for our room when we got there. Then when we finally got to our room. It was super dirty. The let out couch had trash and pee stains the floor was dirty. Also they had a tone of ants. When we told management they refused to come look. Would not recommend.
Business response:
Sherry, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Dirty There was a sign saying the rooms are cleaned and sanitized. Not true. Bathroom sink had hair wrapped around bottom of handle, there was a hole in the bedspread, there was plastic soda can holder and salad dressing packet tin refrigerator, window track was layers of dirt and debris.
We booked a non-smoking room with a king size bed. We walked in to find it had been smoked in so badly that it smelled like a bowling alley. Our king size bed had one blanket with a stain on it and two pillows. The light bulbs were almost all burnt out and it was clear this room had not been stayed in for several weeks. Dust everywhere and the stair door right outside our room was constantly being slammed from 5 am on.
Business response:
Jordan, please accept our apologies for the issues you outlined. Our team works hard to provide clean and comfortable accommodations; therefore, we are disappointed this was not your experience. We have addressed this with our team, and we are grateful for your patience. We hope you will give us another chance the next time you are in the area. We would love the opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.