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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Questionable on cleanliness. One of 2 bathtubs would not drain. Food left in refrigerator. TV went out during a tornado watch so couldn’t stay updated or watch tv for most of evening.
Business response:
Thank you for your review. We apologize for the issues you encountered in your room and regret the inconvenience caused. We have shared your feedback with our housekeeping and maintenance team, and we are working with them to fix the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
TERRIBLE place. The rooms were dirty and smelly. Receptionist was very cold during check in. When i called to ask if i could get the room cleaned she told me to go get a refund and check out without apologizing for the inconvenience cause.
Business response:
Leylah, thank you for posting a review of your stay with us. It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your visit was less than satisfactory due to housekeeping and service issues. Please know that we are already taking appropriate steps to ensure future guests do not encounter the same problems, so thank you for bringing this to our attention. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typic... read more
WORST HOTEL EVER This hotel is trash! The lady at the front desk looks like she's on CRACK and she is very unprofessional! She was even caught sneaking into my room once I had left and came back! The rooms are so dated they are terrible. The beds are hard as a rock! I ended up leaving! DO NOT STAY HERE!
Business response:
Christina, thank you for reviewing your stay with us. We apologize that one of our associates impacted your experience in a negative way. Our staff genuinely cares about providing a great experience to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind her that our main goal is to provide outstanding customer care to our guests. We are also sorry for your disappointment with the overall condition of our room. We are co... read more
1. Doesn't honor online prices. i reserved and paid online. When i got there they said i had to pay more and didn't say why. Turns out they ran out of queen rooms so they moved me to a king and charged me for their mistake. 2. Claims to have Internet but connection drops every 30 seconds. Was never usable. 3. Had cable but it cut out 2 of the days i was there. 4. First room they gave me, bed had no sheets. Cigarette ash everywhere. 5. Second room had no comforter. 6. Halls smelled strongly of marijuana and fruity vape smoke.... read more
Business response:
Christopher, thank you for sharing your thoughts with us. We cannot explain how disheartening it is to know that we were unable to make your stay with us comfortable and enjoyable. We are concerned to read your specific comment about the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. Our goal is to deliver a comfortable stay and assure you to address this right away. We are sorry for the charges applied for the upgrade and the unavailability of the breakfast. We also extend... read more
They need to clean better for it to be sold out!
Business response:
Jasmine, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.