Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

Business response:

April, thank you for choosing to stay at our hotel. We are happy to know your overall visit was a pleasant one. However, we’re sorry we missed meeting some of your expectations. We hope you will consider staying with us again. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, I am sorry you were disappointed with our hotel policies and regret the inconvenience it caused. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We appreciate your business and hop... read more

Business response:

Rebecca, we appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America - Kansas City - Overland Park - Quivira Rd. was perfect in every way. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more

Business response:

Thank you for your visit. Although you had an overall good stay, we sincerely apologize for the maintenance and housekeeping issues you experienced and regret the inconvenience it caused. I will be sure to share your comments with the concerned team in an effort to improve our performance. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are happy to know you liked your roomy room and enjoyed the convenience of our location. However, we’re sorry your room wasn’t ready at the time of check-in and regret the inconvenience it caused. I have shared your concern with my housekeeping team to make sure such mistake is not repeated in the future. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope the positive aspects of your visit will bring you back to our hotel. Sin... read more

Business response:

Thank you for being our guest at Extended Stay America - Kansas City - Overland Park - Quivira Rd. We are thrilled to know you were impressed with our spotless accommodations. Thanks again for your recommendation, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America - Kansas City - Overland Park - Quivira Rd. works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, General Manager