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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lavelle, thank you for choosing to stay at our hotel. We are happy to know your overall visit was a pleasant one. However, we’re sorry we missed meeting some of your expectations. We hope you will consider staying with us again. Sincerely, General Manager
Everything was fine except my air conditioner did not work- called them at 9:45 and at 10:45 requesting someone take a look at it- they said they would come but they never did
Business response:
William, thank you for your stay at Extended Stay America - Kansas City - Overland Park - Quivira Rd. and for taking the time to review our hotel. We are sorry for the issue you had with the HVAC unit in your room and for our team not being responsive enough to your needs. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you give us another chance in the future. Sincerely, General Manager
Quick overnight in KS Quick overnight in KS
Business response:
Natalie, thank you for being our guest at Extended Stay America - Kansas City - Overland Park - Quivira Rd. we are happy you had a comfortable overnight stay with us. We appreciate you giving us a nice rating and hope to see you again soon. Sincerely, General Manager
Exelente Exelente comodidad servicio y limpieza
Business response:
David, thank you for sharing your experience with us! We truly appreciate your complimentary comments about our service and facilities, and are so pleased you had a great stay at Extended Stay America - Kansas City - Overland Park - Quivira Rd. We look forward to welcoming you back soon! Sincerely, General Manager
Business response:
william, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Kansas City - Overland Park - Quivira Rd. Sincerely, General Manager
Place to sleep Little disappointed there were no cooking utensils in the room. Also found a pair of socks in the closet. Cleaning crew just did a spot check
Business response:
Thank you for choosing us. We are glad our location was perfect for you to attend the event, but we apologize if our dishware policy was not communicated to you at the check-in. Our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your concerns about the cleanliness issues will be shared with the housekeeping team and we will be more diligent in our efforts. We appreciate your valuable feedback and hope to have a future opportunity to better meet your expectat... read more
A nice hotel with a few missing amenities. When we checked in , I asked for a list of nearby churches and were told that they didn't have one. We got settled and I called the front desk and asked for a phone book because there wasn't one the room but I was told they didn't have any!!! Actually there was no literature at all. I checked out the kitchen and there was nothing to cook with. No pots and pans, no dishes and cups or glassware and no silverware. I was very disappointed because I wouldn't be able to cook anything to t... read more
Business response:
Donna, thank you for choosing our hotel and sharing your review. Although you liked our beds, we are sorry for not living up to your expectations and regret the inconvenience caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. Thanks again for being our guest, and we hope to have the opportunity to s... read more
The hotel interior is getting worn. What they call breakfast is a bit exaggerated. They serve prepackage muffins (blueberry & chocolate), granola bars & oatmeal you put in hot water.
Business response:
Robert, thank you for your reviewing your stay with us. We appreciate your observation about the condition of our hotel and apologize for failing to meet your expectations with regard to our complimentary grab-and-go breakfast. Based on your feedback, we're working with our future renovation and food and beverage team to address your concerns and identify where we can make improvements. Thank you for letting us know about your experience. We do hope to have the privilege of hosting you again the next time you visit the area.... read more
Ehhh Very few amenities. I had to ask for simple things such as hangers and a "don not disturb" sign. They breakfast they offered was a few packaged muffin and granola bars.
Business response:
Karyn, thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests who prefer a homelike living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. Your concern in regard to breakfast will be shared with our Food and Beverage team. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.