Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Jack, thank you for selecting Extended Stay America - Kansas City - Overland Park - Quivira Rd. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Kansas City - Overland Park - Quivira Rd. Sincerely, General Manager 

Business response:

Sefulu, thank you for sharing your experience and letting us know you had a lovely time with us. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Lavelle, thank you for choosing to stay at our hotel. We are happy to know your overall visit was a pleasant one. However, we’re sorry we missed meeting some of your expectations. We hope you will consider staying with us again. Sincerely, General Manager 

Business response:

William, thank you for your stay at Extended Stay America - Kansas City - Overland Park - Quivira Rd. and for taking the time to review our hotel. We are sorry for the issue you had with the HVAC unit in your room and for our team not being responsive enough to your needs. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you give us another chance in the future. Sincerely, General Manager 

Business response:

Natalie, thank you for being our guest at Extended Stay America - Kansas City - Overland Park - Quivira Rd. we are happy you had a comfortable overnight stay with us. We appreciate you giving us a nice rating and hope to see you again soon. Sincerely, General Manager 

Business response:

David, thank you for sharing your experience with us! We truly appreciate your complimentary comments about our service and facilities, and are so pleased you had a great stay at Extended Stay America - Kansas City - Overland Park - Quivira Rd. We look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

william, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Kansas City - Overland Park - Quivira Rd. Sincerely, General Manager 

Business response:

Thank you for choosing us. We are glad our location was perfect for you to attend the event, but we apologize if our dishware policy was not communicated to you at the check-in. Our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your concerns about the cleanliness issues will be shared with the housekeeping team and we will be more diligent in our efforts. We appreciate your valuable feedback and hope to have a future opportunity to better meet your expectat... read more