Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Rebecca, we appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America - Kansas City - Overland Park - Quivira Rd. was perfect in every way. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more

Business response:

Thank you for your visit. Although you had an overall good stay, we sincerely apologize for the maintenance and housekeeping issues you experienced and regret the inconvenience it caused. I will be sure to share your comments with the concerned team in an effort to improve our performance. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are happy to know you liked your roomy room and enjoyed the convenience of our location. However, we’re sorry your room wasn’t ready at the time of check-in and regret the inconvenience it caused. I have shared your concern with my housekeeping team to make sure such mistake is not repeated in the future. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope the positive aspects of your visit will bring you back to our hotel. Sin... read more

Business response:

Thank you for being our guest at Extended Stay America - Kansas City - Overland Park - Quivira Rd. We are thrilled to know you were impressed with our spotless accommodations. Thanks again for your recommendation, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America - Kansas City - Overland Park - Quivira Rd. works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, General Manager 

Business response:

Jack, thank you for selecting Extended Stay America - Kansas City - Overland Park - Quivira Rd. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Kansas City - Overland Park - Quivira Rd. Sincerely, General Manager 

Business response:

Sefulu, thank you for sharing your experience and letting us know you had a lovely time with us. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager