Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your visit, we apologize for the housekeeping issue you encountered in your rooms and the noise issue you experienced while being here. We wish to have been informed about the disturbance as our front office team would have helped you by changing your room. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service going forward. Please give us another chance to accommodate you so we can deliver ... read more

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that our location was perfect for your needs. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for your visit. Although you had an overall good stay, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. Please give us another chance to make a better impression on your next visit to our area. Sincerely, Hotel Management 

Business response:

Jim, thanks for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you were impressed with the kitchenette in your room. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our food & beverage team for any future improvements. I would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our... read more

Business response:

Thank you for taking the time to share your feedback. We are pleased you had an overall good stay. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager