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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn't recommend this place. No hot water in the bathroom sink, shower hot water barely lasted 10 minutes. Found previous tenants hair in the bed. No breakfast which was supposed to be included, no coffee downstairs or in the room, most of the advertised amenities weren't included. Drawers were filthy, no Tissues, bed was unlevel definitely won't be staying here again or recommending to anyone
Business response:
Michael, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Stay somewhere else! The front desk isn't helpful. Had to get new keys daily, lights in room were broken, table had 2 broken legs so obviously it wobbled, freezer had a block of ice in it upon arrival, cold showers one day
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Very dirty halls, elevator and public areas. Room wasn’t terrible although there were nasty looking stains on the curtains and a big dent or hole in the wall. Halls stunk terribly to the point of making me nauseous. Also changed a $100 deposit when I checked in that was not mentioned anywhere previously.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
Will Pick a Different Hotel Next Time The rooms are dated. We only had one towel when we entered the room and there were no plates, cups, or silverware in the kitchenette. The shower head barely delivered enough water to get you wet and the temperature control for it took about a minute to reach final temperature after a change. The second floor hallway had a funky odor.
Business response:
Michael, thank you for sharing your feedback. Please accept our apologies for the cleanliness and maintenance issues you encountered during your stay. We have immediately bought this to the attention of respective team heads to make sure no future guest experiences the same. Kindly know the kitchenware of your room is kept at the front desk to ensure its cleanliness, and it is always available upon request. We hope you will consider us another opportunity to make it up to you. Sincerely, Hotel Management
I hate to ever give a bad review, but the only good thing I can say is that the poor woman at the front desk was very sweet, but hugely overworked. She was sweating when she got to the desk and said she needed to check our room before we went up because she’d been working alone for many hours and hadn’t had a chance. It was obvious she just touched it up and it hadn’t been cleaned. The sheets had hair on them. There was a bug in the tub and when I tried to rinse it down the water wouldn’t drain. My daughter had just played a... read more
Business response:
Traci, thank you for choosing our hotel. We appreciate your feedback, and we are sincerely sorry your stay was not the pleasant experience you deserve. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at al... read more
We stayed overnight at this property, and roaches were crawling everywhere. My wife hates roaches and couldn’t sleep that night!
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you and your wife had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the outside insect situation to our attention. We have our pest control company scheduled to look into the matter quickly. We hope to have another chance to show you both our hospitality in the near future. Sincerely, Hotel Managem... read more
Within the first few mins of being in our room we found 4 cockroaches. We did ask for a full refund I was told that it was credited back to my card but I haven’t seen it yet. I will never stay at this hotel brand again. Highly disappointed
Business response:
Crystal, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. Meanwhile, we request you to reach out to us as we would be happy to resolve any queries you may have. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.