Extended Stay America - Kansas City - Shawnee Mission

Business response:

Dear Guest, We regret that this oversight impacted your stay, as cleanliness is something we take very seriously, and this does not reflect our usual standards. However, we appreciate your balanced note on the overall condition of the property. Your feedback will be shared with our team to ensure more thorough attention moving forward. We would value the opportunity to welcome you back for a more comfortable and seamless visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to know you are enjoying a peaceful and welcoming stay at Extended Stay America, and that our team has been easy to work with throughout your visit. It is especially great to hear that even Pinto Bean feels at home here; that truly makes us smile. Your kind words about the common areas and overall experience mean a lot to our entire team. We are honored to be your top choice in the area and look forward to continuing to provide a comfortable place that feels just like home during your future stay... read more

Business response:

Dear Guest, Thank you for reviewing our hotel and highlighting the areas where we can progress. We apologize for not meeting your expectations during your recent stay at our hotel. We are disappointed you were not entirely satisfied with the condition of the room and bathroom, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our respective teams for further improvements. We sincerely hope you will consider granting us another opportunity to host you in the future so we ca... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that we did not meet your expectations during your recent stay at our hotel. We are disappointed you were not entirely satisfied with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our respective teams for further improvements. We sincerely hope you will consider granting us another opportunity to host you and provide an exceptional experience. Sincerely, Hotel Management 

Business response:

Dear Guest, It’s wonderful to know that your room was in excellent condition and that our reception team provided attentive, welcoming service. Creating a clean and comfortable environment, paired with positive guest interactions, is always our priority. We also value your comments about the breakfast experience. Guest feedback plays an important role in helping us evaluate our offerings and identify opportunities for enhancement. We hope to have the pleasure of welcoming you back to Extended Stay America and providing an ev... read more