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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
what a dump!!!!!!!!! our room was not what the picture showed at all. it was dirty and dingy. was suppose to have a queen size bed and we got wound up with a double bed. the room only had 2 towels and 1 wash rag in it and couldnt get another wash rag till the other one was turned in to the front desk. the shower was never cleaned and when told front desk our room was not cleaned they did nothing at all about it. we was so disappointed and disgusted with this room we checked out saturday about 1130 in the morning and our chec... read more
Poor Now first of all we walked in the room and it was two full-size beds instead of two queen we had no coffee pot we had no towels no wash rags no hand towels no dishes no nothing that it said we were supposed to have I was very very disappointed I will never ever recommend you to anybody
Dirty room Hotel was super dirty had hair all over the bathroom so gross.
Where are the pots it was ok but the location of the hotel was far and it didn't have everything in the room you had to pay for ice at the gas station
Disappointing property. The iron did not work in any outlet. The desk gave us a new iron which was great. We went out for a while and came back to settle in and watch tv. There was an LG flat screen with no remote control. We called the desk and a gentleman eventually brought a remote that did not work. We tried everything but to no avail. Disappointing.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had neither an iron nor a remote control in your room. We will perform an inspection blitz to ensure that every room has a working iron and remote control. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Dirty and terrible service We checked in late around 10:30pm and they had late check-in available so I didn't think it would be a problem but you actually have to call some number and wait until a staff to show at the lobby/check-in area, which was locked. our room had horrible smell and the floor was filthy, bed was the worst, not comfortable and looked like they didn't even change the bedding. I will never stay there...it was kinda quick on-the-way stay but made bad decision I guess.
NEVER AGAIN Dirty, poorly maintained, cigarette smelling room, which was supposed to be nonsmoking...
Business response:
I appreciate you bringing your experience to our attention. It upsets me to hear that you found our property in such poor condition. We continuously try to provide our customers with an outstanding experience and I am sorry that we failed in this mission. To uphold our companyâs high standards, we will be doing our best to ensure all rooms are cleaned and inspected thoroughly. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to ... read more
This place is a dump. This is a place were lower income people live. My room was silled with the smell of pot smoke and the noise of barking dogs. I would not recommend staying at this location.
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.