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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not recommend staying here... The deal clerk was extremely polite and helpful. However, the rooms were sub par. The a/c unit didn't work, and there were two puddles of water on the floor. Not sure what they were from.
Not good The first thing we noticed was three police cars pulled up in front of the steps to our room. My husband asked if we were ok to go on up and the officer said, "oh yeah, everything's fine" as if this were the norm. Not comforting! The deadbolt on the door was broken, but the door did lock automatically so we let that go. The hotel is used by MANY construction workers, their big construction trucks were parked everywhere. There was no sleeping with all the partying going on outside, wouldn't stay again.
Business response:
Thank you for bringing your experience to our attention. The situation you described regarding the activity outside and the condition of your door is truly regrettable. Please accept our apologies. We will work with our maintenance engineer to correct the issue with your door. We will also increase our property surveillance to ensure a safe and quiet environment for all of our guests. Thank you again for your feedback. We do hope that you will return to our hotel, or any other brand location in the future.
A nightmare stay It is a crime to give a two-star to this facility. I have not stayed in a more dirtier room. We had reserved a room with a queen bed and a sofa bed. We had no sheets or pillows in the room. We called the night agent at the hotel multilple times and was promised pillows and sheets but nothing came through. The room smelled of smoke , although we had asked for a non smoking room. The room and the bathroom was filthy.The breakfast was a grab and go snack bar. I will rethink booking through hotels.com in the fut... read more
Non-smoking room smelled so bad of smoke. Grout in shower and shower curtain had mildew on them. The room had not been cleaned very good. Countertop was coming off!
Dive hotel, dive service It had heat and shelter, that's about it. Non-smoking room smelled like smoke, and musty, no maid service, no hair drier, no glasses, stains on counters and shower curtain. Hotel seemed old. It was a dive for $140/night. And to top it off hotel clerk wanted to give us 1 room with 2 beds even though we had prepaid for 2 rooms because he didn't want to look in computer for other room. Poor service.
Don't stay here Old outdated and dirty. Crud on bath fixtures to trash left on floor number of reasons to avoid. Price was cheap.
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found your room to be outdated and that it had cleanliness issues. Your comments were reviewed by the staff, and we will be completing additional training on our cleaning and inspection standards to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any o... read more
BAD, BAD, BAD!! My stay was horrible. The room was dirty. I found clothes under the bed. Bathroom had mold and no shower curtain. Carpet was dirty. TV had seriously only one channel. Will never stay here again. I honestly do not recommand this place to anyone.
Not a good experience. We have stayed at Extended Stay in other cities and have been very pleased. This one started out with the clerk, rude, not helpful at all. The room was horrible, smelled like smoke (Supposed to be a non smoking room). Turned on heater, set off the smoke alarm, carpet was filthy dirty, dirt in kitchen and bathroom. Holes in ceiling, tried to repair, did a horrible job. Not satisfied at all with this stay. We ended up staying another night, and went to another hotel. I normally do not complain, but this ... read more
Business response:
Thank you for your recent review of our hotel. I apologize that the cleanliness and overall condition of your room did not meet your expectations. As well, I am sorry to hear that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to discuss your comments to ensure your experience is not repeated in the future. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Horable It was the worst place i have ever stayed! Disgusting ! Needs to be remodeled!
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.