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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst hotel i have ever stayed i had never been to this area before and choose this hotel by what it offered online. I arrived late in the evening and the desk clerk seemed very annoyed by the fact he had to check me in late at night. I was put in a room in the corner and the stairwell cloest to my room was broken and shutdown. the door next to mine looked like someone had tried to break in it and was damaged which did not make me feel safe. I had small children with me. the room was so dirty. the smoke alarm was not working... read more
Nightmare First room was occupied, second room was filthy. Blood on the comforter, food in the microwave. It was awful. Bed was not stable. I will never stay there again.
Shopping trip stay. This was the worse Extended Stay I have ever been to. Up until this time, I never had any hesitation to book at thing hotel chain. Never again! The rooms were old and dingy. Mold was growing on the shower curtain. The faucet in the tube leaked a steady stream all night. Had to shut the bathroom door to drown out the sound of running water. The "Free Breakfast" was bascially a coffee pot sitting on a counter in the tiny lobby area. Poor experience. Will NEVER recommend to anyone!
I made the reservation for a no-smoking room several weeks in advance. I called to confirm on the day of the reservation. When I checked in I was given a smoking room. When I went to the front desk to get a no-smoking room I was told the one I was given was the only room they had left. I told them that would not work & I wanted a no-smoking room like I had reserved and that I would go somewhere else if they could not honor the reservation. At that point the desk clerk went to talk to the manager (who by the way wouldn't come... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. I will also make sure we are providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to sho... read more
No phone,no ashtrays, local tv only
Slight Disappointment My experience was pretty troubling: the shower drain was slow, the shower head barely dripped water, and the water was lukewarm. When I asked that these items be addressed, it took 5 days to have a plumber look at it. When finally the plumber assessed the situation, it took another day to complete the work. The cleanliness of the room and bathroom was also lacking.
Had to find a room last minute due to first choice deciding not to honor quoted price. While the room here wasn't awful it could have been cleaner. Bed was quite uncomfortable as well. Was a little over priced for what it is in my opinion.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Dirty The first room we had the bathtub wasn't even drained from the previous stay. When we called the front desk their idea of fixing the problem was getting maintenance in THE NEXT DAY! They finally switched is to a different room, and that room was filthy, the floors were all sticky, trash on the floor, and ants crawling all over.
Business response:
The situation you described regarding the condition of both rooms is truly regrettable. I apologize for your experience. As this hotel’s manager, I can assure you that I have taken several corrective measures to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Experience inside the room was not good. The room was a non-smoking room, but someone had smoked in it and was stinking of cigarettes. There was a cigarette bud in the room, that my 1 year old pulled out from under the chair. The bath-tub was not very clean, and water and dirt started coming out of it when the shower was on. We reported this to the front desk, but lodged a maintenance record, but would service it not until Monday. So, we had to skip shower the next day. The room was not properly cleaned and there were left o... read more
Business response:
Your review for our hotel was recently brought to my attention. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.