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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No rm svc, there was a rat in the drawer and the rm was very small
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to hear about the cleanliness issues you experienced. Please accept my apology. In response to your feedback, I am working with our outside vendor to eliminate the mentioned cleanliness issues. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Horrible Place to Stay Nothing positive to say about this hotel. To start unless I missed something on the web page we were informed that housekeeping was only done 1 time a week. The shower and shower curtain had mold on both of them. There was an electrical outlet that did not have an outlet cover on it essentially exposing the wires. But out favorite was finding ants coming through the wall where the table was attached and crawling all over the table. The night staff seemed unable to figure out anything to do to help us a... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Only if I had to... We checked in here because our power was out. There was no TV remote in the room, and no phone to call the front desk. After calling from my cell phone and getting forwarded to central reservations I was told to hang up and try calling again. They were less than helpful at the front desk but brought a remote about 20 minutes later. There were also damaged drawers in the kitchen and the tub and sink made me feel like I was in some war-torn country. I won't go back unless I absolutely have to.
Business response:
Your review for our hotel was recently brought to my attention. The condition of your room that you described is unacceptable, and I sincerely apologize for your experience. I am coaching the staff to ensure that our rooms are clean and in good repair so your experience is not repeated. I really appreciate you bringing this to our attention.
You get what you pay for You get what you pay for. The staff was very accommodating, we reserved a double bed room but was unavailable at check in, so they gave us another complimentary room. It is an older hotel and looks like new owners are taking steps to upgrade some rooms. Just over booked on a busy weekend.
This was the worst experience I have had ever staying at a hotel. The rooms are dirty and not clean well.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I reserved a two queen size bed and instead I got a full size bed. The room was dirty.
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
business trip I had very bad experience in this place. I will never stay at this hotel ever.!
Worst staff and rooms wouldn't recommend it wouldn't recommend it wouldn't recommend it
Business response:
We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had a poor experience. In response to your feedback, I will coach our staff to ensure that each guest receives professional customer service. Thank you again for sharing your feedback with us.
Acceptable but not great Parking lot was crowded. Lots of traffic noise due to the fact hotel is located on the freeway. Bathroom didn't have wash cloths. Toilet paper holder fell off the wall. Bed was uncomfortable.
Business response:
James - Thank you for telling us about your stay. We're sorry to hear that our hotel did not meet your expectations and that your room was not up to standards. We will review your feedback with our housekeeping and maintenance staff to ensure your experience is not repeated. Thank you again for your review. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.