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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap is correct. Non-smoking room was definitely not. Had to switch rooms. Staff was polite when they were actually in the office. Bed was hard with stains and you could hear EVERYTHING through the walls.
Business response:
I appreciate you bringing your experience to our attention. I am so disappointed to hear that you experienced cleanliness and service issues during your stay. Please accept my apology. To make sure this doesn't happen again, I will have our staff check all rooms for smoke odors and work to make sure each room is fresh for every guest. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Extended Stay hote. Shower appeared to have mold. Construction workers parked vehicles across several spots in front of my room, so I had to park around the corner. Carpet was water stained.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about the cleanliness issues you experienced during your stay. I discussed your comments with the team and we are checking all the carpets in every room for stains to make sure experience does not happen again. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Ignore this one, try the one in Lenexa Showed up to check in at 3pm, the advertised check in time. We were informed our rooms weren't ready, but they would call us when they were. Three hours later, we hadn't heard anything, so stopped by. They said rooms were ready, checked us in...then informed us they had absolutely no kitchenware at all. (A large reason why we chose an extended stay.) Enter the room assigned to us and realize it hadn't been cleaned...and was bad enough it looked like someone else was still living there. ... read more
Don't recommend Service was good but really old and shabby. Scary neighborhood.
Business response:
Thank you for your recent review of your stay. I am pleased to see our staff provided you with good customer service. However, I am very sorry our hotel was not what you expected. In response to your feedback I will be meeting with our staff to discuss ways to better maintain our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Okay This motel is good for a quick stay. I wouldn't stay their very long it needs some updates. The counter in the bathroom had a burn in it. The cupboards were dirty on the inside. In the bathroom the tub had stains and rust on the title. It is located my the freeway so there is some noise if you are a light sleeper. The hotel services wasn't able to give us directions on how to get their or details on how far away things are.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not what you expected. To uphold our company’s high standards I will be sure to have my maintenance staff inspect your room to deal with your concerns. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
not good at all Hotel was a bit run down. Pulled handle to get them the water on and handle came off. Had no cups refrigerator didn't work even had dirty sheets. Asked for my money back but said I had to complain to hotkes.com. after doing so a reimbursement was suppose to be made to my debit card but still not applied. Very disappointed with the property and customer service for hotels.com
Business response:
I received a copy of your review and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home so I am disappointed to learn of the maintenance and housekeeping issues that were mentioned. I discussed your comments with the team and have schedule the room to be detailed to prevent any further issues with that room. The team and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay. We hope we have the opportunity to see you again in... read more
Better Options Available I walked into the room and decided to go to a different hotel within 5 minutes. For the price, the hotel next door is better quality (cleanliness, breakfast, etc.)
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your first impression of your room did not meet your satisfaction. We understand that a choice of a hotel is based on many factors. We always strive to provide a comfortable and clean room at a great value for each of our guests. Thank you very much for bringing these issues to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
cold It was cold heat didn't work
Business response:
Ken - I appreciate you bringing your experience to my attention. The situation you described regarding your heater not working is truly regrettable. I am very sorry for your experience. To ensure that this does not happen again, I am having our staff verify that all of the heaters are operational. In addition, I am having our guest service representatives provide a courtesy call to each of our guests to ensure that the room meets the cleanliness and value that our Extended Stay America guests have come to expect. Thank you f... read more
Poorly Managed This hotel is very poorly managed. We checked in at 10pm, only staff available was laundry attended that apparently lived in the motel. Linen on bed was stained. Bathroom had mold in tile. Battery in smoke detector kept chirping. Heat went out, outside temperature was subzero with wind chill. I asked for a refund because it was subpar motel.
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.