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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scare I feel so scare when I was in this hotel
Business response:
Thank you for taking the time to write a review of your stay. I am sorry that our hotel did not meet your expectations. As this hotel’s manager, I can assure you that guest safety is one of our top priorities. We will continue to take action to ensure that our guests feel safe while staying with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
not worth the 63 dollars We arrived and found empty condoms in the bedside table drawer. The comforter on the bed had dirt or mud stains and there were ashes on the bottom of the bedside table in a non-smoking room. You cannot call the breakfast a breakfast, there is just a small table in the lobby with coffee (no juice or tea) and packaged cereal bars that are full of sugar and unhealthy. That should be classified as a breakfast snack on expedia's website and in advertising as calling it breakfast is FALSE ADVERTISING.
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff and hotel's location; however, we apologize that your room and the grab-and-go breakfast did not meet your expectations. To prevent this from happening again, our housekeeping staff is deep cleaning your room and working to enhance their cleaning procedures overall. As well, we will keep you feedback in mind as we continue to make improvements to our breakfast selection. I really appreciate you bringing this to our... read more
Not too much of an extended stay I booked online bc of the price of course and I guess u get what u pay for?!? So I check in and there's a lady complaining how here room smells like smoke and I ignore it.... Get my keys go to my "non smoking" room that smells of nasty old ashtray!!!! The room I was I. The first night was semi ok I mean atleast it had a shower curtain the next night of course bc of the price I stay again get a diff room omg another non smoking room that smells of cigarette smoke and this one room was in the w... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the non-smoking room you requested had a smoke odor. To uphold our company's high standards, we are working to eliminate the smell and ensure that it is not an issue moving forward. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the ... read more
Unable to use reservation I arrived after normal office/lobby hours, but the attendant answered the courtesy phone promptly & checked me in. But he gave me keys that did not unlock the door to the room (252), and when I returned to the lobby door the delay in answering was too long for the cold outside. So dropped off the keys in their mail-drop and left. I rated the room because those responses were required. Of course, I have no idea what the inside of the room was like.
Chaos! Where to begin? We got there & the girl sent us to a dirty room. It had dirty dishes, towels, etc. all over the room. It looked like someone just got out of the bed. We went back down & the girl was completely clueless on what to do. We finally got a new "clean" room after standing out in the cold for 20 minutes. We get in the room & the toilet wouldn't stop running. The shower curtain was nasty. The bed & pillows were not comfortable at all, which would have been fine if that was the only problem. The next day we cam... read more
Dirty...do not go The bed was clearly used before given the creases and hair on the sheets. The bathroom was also unclean.
Business response:
Nilesh - Your review for our hotel was recently brought to my attention. I am sorry to hear that your room was unclean upon arrival. In response, as this hotel's manager, I can assure you we are working to deep clean you room and enhance our cleaning procedures moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Pay the extra $20 This stay was very disappointing. It was about midnight when I arrived, and the room smelled like smoke (non-smoking room). The room was also in poor condition and did not have any amenities (no cups, no hairdryer). I would have asked for another room, but it was so late and I had an interview the next day. Even my suit lingered of smoke. Yuck. The traffic was also loud right outside the hotel (near the freeway).
Although a good deal for the location, we were quite disappointed with the state of disrepair of the bathroom sink, floor and walls. Upon entering the room the smell make it evident something had cooked in the room previously. The faucets had extensive calcium and grime deposits that needed to be cleaned. However the staff was quite warm and the service was excellent. Would consider staying again with the chain but not in this facility until major renovations are performed.
Business response:
I appreciate you taking the time to write a review of your experience with us. Your comments in regards to the warm and welcoming service our staff provided are much appreciated; yet, I was disheartened to read about the state of your bathroom. I discussed your comments with the team, and we are working to deep clean this area and enhance our cleaning procedures moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.