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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mary, thank you for the wonderful review. We are thrilled that you enjoyed every aspect of your stay with us at Extended Stay America, and hope to see you again soon! Sincerely, Hotel Management
Best extended stay yet The workers were amazing!!! Very helpful , courteous, and kind and empathetic.
Business response:
Nicholas, thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you were satisfied with everything we offer. Your praises have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management
You Get Less Than You Pay For The first thing you notice is the smell of garbage and dog feces everywhere. Make sure you get a full set of bed linens because they don't even change the sheets between guests. There was blood on the fitted sheet of the bed. There was a roach in the bathroom. The towels are small and rough texture. The shower nozzle barely spits out enough water for a shower, and the shower curtain is too short, so water gets on the floor. The kitchen is completely empty, so bring your own bowls, plates, cups, ... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems that inconvenienced your stay, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Michele Very friendly in out booked the same day very reasonable prices
Business response:
Michille, thanks for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you received an excellent service offered by our staff and that you found us to be a great value. On behalf of our entire team, we would love to welcome you all back soon. Sincerely, Hotel Management
Cheap room, don't expect much, Room was decently clean. Bed linens were clean. Bathroom and floors could have used an extra cleaning run. There were no dishes in the kitchenette, with a sign to ask for them if needed. Hotel was sorely understaffed, with a lone front desk person running things, and a couple of cleaning staff.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to know you liked our affordable rates and that you found our location convenient for your needs. However, we apologize for the cleanliness issue and your feedback is shared with the concerned team to review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Breakfast in this hotel means a cup of coffee and a granola bar. I expected more.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Follow me on ig @danreael_ Beds are hard as rocks. & there aren't that many channels on tv But everything else was okay
Business response:
Thank you for your feedback. We are pleased you had an overall good stay, but we are sorry for the issues you experienced in your room. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Bla. The first room we were given was not cleaned. We were then moved to another room that was cleaned however still had some trash on the floor that housekeeping must not have seen. The beds were not comfy, thankfully only stayed one night.
Business response:
Thank you for choosing Extended Stay America for your stay. We are happy to know you were overall satisfied with your visit with us and that you liked your comfortable bed. That being said, we are sorry for the housekeeping issues you experienced while here and have shared your concern with the appropriate staff to ensure to ensure this does not happen again. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,030 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.