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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Follow me on ig @danreael_ Beds are hard as rocks. & there aren't that many channels on tv But everything else was okay
Business response:
Thank you for your feedback. We are pleased you had an overall good stay, but we are sorry for the issues you experienced in your room. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Bla. The first room we were given was not cleaned. We were then moved to another room that was cleaned however still had some trash on the floor that housekeeping must not have seen. The beds were not comfy, thankfully only stayed one night.
Business response:
Thank you for choosing Extended Stay America for your stay. We are happy to know you were overall satisfied with your visit with us and that you liked your comfortable bed. That being said, we are sorry for the housekeeping issues you experienced while here and have shared your concern with the appropriate staff to ensure to ensure this does not happen again. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Great hotel I'm happy with my stay. Clean and friendly staff
Business response:
Thanks for the awesome feedback. We are glad to know all went great during your stay and that you were impressed with the top-notch service provided by our associates. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
Pleasant experience but found a mouse Everything went fine but planned to sleep in, a mouse ran across the floor and under the bed so we checked out early.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry if you experienced any “unwanted visitors" in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future issues of this nature. Again, we thank you for your feedback and hope you will consider staying with us again. Hotel Management
Business response:
Mark, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Family experience It was not very clean the beds were very comfortable bathroom was clean but there was dirt in the kitchen there was dirt around the TV stand where it was an overall experience it was not very good because rooms were not ready when we got there we ended up moving family three to four times in two rooms that were ready then but overall stay it was okay but not the best
Business response:
Luther, thank you for staying with us and for reviewing your experience. We are happy to read you had an overall nice stay and that we met some of your expectations. However, we apologize for falling short in providing you the spotless room you expected upon arrival. Your feedback have been shared with our housekeeping team to make sure we are following all procedures when readying a room for an incoming guest. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Good overall haven for weary road warriors. Room was very clean and close to eating joints such as Denny’s or my local favorite First Watch Diner
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know our location was ideal for your need and that you had an enjoyable time with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Excellent Everything here is been so accommodating and so great staff is the friendliest staff I've had in a hotel and a very long time even the five star Posh hotels. Anything you need they get promptly and try to go above and beyond to please you which just makes the stay that much easier and better
Business response:
Chris, thanks for the wonderful review. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,041 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.