Extended Stay America - Kansas City - Shawnee Mission

Business response:

Derek, thank you for being our guest at Extended Stay America. We are pleased your stay with us was satisfactory. Your feedback is of utmost value, and we will use it as a tool to improve our performance moving forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Kenda, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Douglas, thank you for being our guest at Extended Stay America. We are pleased your stay with us was enjoyable, but we are sorry for not meeting all of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We apprecia... read more

Business response:

Bridget, thank you for being our guest at Extended Stay America. We appreciate the time you've taken to share your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Mary, thank you for the wonderful review. We are thrilled that you enjoyed every aspect of your stay with us at Extended Stay America, and hope to see you again soon! Sincerely, Hotel Management