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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything about my experience was positive except for when I went to check out there was a hand written sign that said " Sorry for the inconvenience! There is no front desk person until 3 pm". I didn't really know what to do except for put our room keys in the drop box and hope that I would be charged correctly. I will be checking my credit card statement to make sure I am not charged any excess fees.
Business response:
Mary, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Had to switch rooms 3XL carrying bags up & down stairs. Last room was good but door was standing wide open so flys & mesquitos all over hard to get someone to front desk
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Good value Nice place... great value. Will stay here again when needed
Business response:
Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us and that you liked the good value we offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Comfy Not bad
Business response:
Thank you for review your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Floor REALLY dirty. Just didnt feek like the rest was clean
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback in regard to the cleanliness will be shared with our housekeeping team. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The room smells bad
Business response:
Veronica, thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for the odor issues you experienced during your stay. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
You just have to be careful there's no maid servic
Business response:
Todd, thank you for being our guest at Extended Stay America. We are pleased you enjoyed your stay with us. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,030 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.