This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smells bad
Business response:
Veronica, thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for the odor issues you experienced during your stay. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
You just have to be careful there's no maid servic
Business response:
Todd, thank you for being our guest at Extended Stay America. We are pleased you enjoyed your stay with us. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
front desk charged me on the wrong card they chargued the card i used to book and i was supposed to pay upon arrival. that was a big inconvinience because they did not even bother to ask how i was going to pay for my stay and i was supposed to be paid at the hotel.
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had at our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Great area, OK hotel. Little rundown and could be cleaner.
Business response:
Derek, thank you for being our guest at Extended Stay America. We are pleased your stay with us was satisfactory. Your feedback is of utmost value, and we will use it as a tool to improve our performance moving forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
had to switch rooms the refrigerator and the microwave were beyond DIRTY!!!!!
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
cheap economy, don't expect much nothing in the kitchen, except for a few ants and mold under the sink, odd smell, bathroom door didn't close. only used the room to sleep in and get ready in the morning. At least there was hot water.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Kenda, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 4.1 star rating with 1,042 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.