This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty. I didn’t even want to use the shower. I was unable to carry my bag up the steps to the 2nd floor. No 1st floor rooms and no elevator.
Business response:
Dear Guest, We sincerely apologize for the difficulties you experienced during your stay. The condition of your room and the inconvenience caused by limited accessibility are not reflective of the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to ensure proper attention and improvement. We understand how disappointing this must have been and truly appreciate your feedback, which allows us to enhance the experience for all our guests. We hope to have the chance to we... read more
Very bad service
Business response:
Dear Víctor, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Yea
Business response:
Dear Brandy, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, HotelManagement
We booked online, but when we arrived the hotel had been booked all afternoon. They didn’t even have a place where we could regroup before heading somewhere else.
Business response:
Dear Christine, We sincerely apologize for the inconvenience you experienced upon arrival. It is disappointing that your reservation was not honored and that there was no space provided for you to regroup before making alternate arrangements. We understand how frustrating and disappointing this must have been, especially after planning your stay in advance. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope... read more
I booked this right at midnight and got to the hotel and said they were fully booked in. My payment went through. So I paid for a place that I didn’t even stay.
Business response:
Dear Chris, We sincerely apologize for the frustration and inconvenience you experienced with your reservation. It is unacceptable that your booking was confirmed and charged, yet no accommodations were available upon arrival. We understand how upsetting this situation must have been, especially after arranging travel late at night. We have shared your feedback with our entire team, as we take these types of comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you ... read more
We arrived after a long day of air travel only to be told our reservations were no good and no rooms were available. In fact several customers were there with the exact same issue. The person onsite stated “that’s not my problem…call your booking agency” and went inside and locked herself in the hotel. Thankfully, Expedia refunded my 160.00
Business response:
Dear Rafael, We sincerely apologize for the distress caused by the issues during your arrival. We understand how frustrating it must have been after a long day of travel, and regret that proper accommodations were not available. Your experience does not reflect the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve. We hope you will give us another opportunity in the future to provide a seamless and welcoming stay that meets your expectations. Sincerely, HotelManag... read more
We arrived at 10 pm and the lobby’s door was closed. It was a group of about 10 people waiting outside. All of us with paid reservations. After 20 minutes of nocking the door, the employee from inside waved her hands telling us: we are full!!!! Not even open the door or talk face to face with us . So, now look for a room at 11 pm Saturday night with children!! Then the refund process with Expedia took half an hour. No other solutions.
Business response:
Dear Eduard, We truly regret the inconvenience you experienced upon arrival, especially late at night with your family. We understand how stressful this situation must have been and sincerely apologize for the lack of communication and assistance. Your feedback is important and will be shared with our team to help prevent such occurrences. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity in the future to deliver a more seamless and welcoming experience that reflects ... read more
Hotel was overbooked. No room I need my refund back.
Business response:
Dear James, Thank you for sharing your experience with us. We are truly sorry for the frustration you encountered due to the reservation concern. Situations like this do not reflect the level of service we strive to deliver, and we understand how disappointing it must have been to arrive and not have your accommodations honored. We will share your feedback regarding the refund with our team. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Terrible Terrible Terrible Made a reservation and went to check in, no rooms available. Host very rude and unprofessional.
Business response:
Dear Jeffrey, We sincerely apologize for the experience you encountered during your arrival. We understand how frustrating it must have been to arrive after making a reservation and find no accommodations available, especially when expecting a smooth check‑in. Your comments regarding the interaction with our staff are taken seriously, and we will share them with management to improved service. We truly regret the inconvenience caused and appreciate your feedback. It is our hope that you might consider giving us another oppor... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,010 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.