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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called ahead of time to ask about pet fee. They stated it was $25 for up to a week. When I arrived they said it was 25$ per night. Meaning it was 99$ a night after taxes. Exactly what a nice hotel would cost. This hotel is scamming people. Dont think you are saving money. Its the same price as a nice hotel with ammineties. Garbage hotel. Dont stay here.
Business response:
Dear Guest, We truly appreciate you taking the time to share your recent experience at our hotel. We regret your disappointment with our pet fee. These fees are competitively priced and listed on our website. We apologize if this was not communicated to you adequately, and we will share your comments appropriately. Thank you again for your feedback, and we hope you will give us the opportunity to host you on your next visit to our area. Sincerely, Hotel Management
Breakfast was coffee and a prepackaged muffin and you had to let the staff know your room and what you got since you are allowed one muffin per person staying in the room. The website said cookware, dinnerware and silverware in rooms. Nope not anything. Microwave took 10 minutes to heat up a breakfast sandwich. Room was clean but that’s it. So you have to eat microwave meals since you can’t cook.
Business response:
Dear Guest, Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments about the breakfast will be shared appropriately, as we always want to know what would enhance our guests' experience. To ensure kitchenware is clean upon check-in, our brand standards require that these items be made available at the front desk rather than left in the suites. Our team will gladly deliver them to your suite when needed. We have also noted your concerns with teh microwa... read more
Roaches when we first walked in , shower curtain wasn’t long enough for the tub so water everywhere and floors looked like they were moped with dirty water.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate you bringing these matters to our attention and regret that aspects of your arrival affected your stay. Your comfort and peace of mind are very important to us, and we are sorry for any inconvenience you encountered regarding cleanliness. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We value your perspective and hope you will consider visiting again, allo... read more
No heat in winter
Business response:
Dear Guest, We are truly sorry to learn that your stay felt uncomfortable, especially during colder weather, as we want every guest to feel relaxed and well cared for. While unexpected challenges can arise, we understand how disruptive this was and appreciate you sharing it with us. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance i... read more
This place is terrible. The staff was very pleasant and available, and it’s cheap. Bed was ok, tv worked. No clue about WiFi or breakfast, didn’t even bother. But it’s falling apart. What looks like black mold in the shower grout/caulk, stained and cut counter tops, cabinet doors that don’t fit, stiff faucets. Seemed ‘clean’ and didn’t stink, but stained holy towels, light stains on sheets. Battery cover falling off the remote, light switch that does nothing. This place appears to be more like cheap housing and a pay by the ... read more
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We appreciate your recognition of the team and the overall upkeep of the space, while also understanding that several aspects of the environment left you feeling uneasy. Your observations regarding maintenance and general condition are important and will be carefully shared with our team. We also regret any confusion surrounding your reservation details. Your feedback is valuable, and we thank you for offering insights that help guide improvements for future g... read more
The room was dirty. I didn’t even want to use the shower. I was unable to carry my bag up the steps to the 2nd floor. No 1st floor rooms and no elevator.
Business response:
Dear Guest, We sincerely apologize for the difficulties you experienced during your stay. The condition of your room and the inconvenience caused by limited accessibility are not reflective of the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to ensure proper attention and improvement. We understand how disappointing this must have been and truly appreciate your feedback, which allows us to enhance the experience for all our guests. We hope to have the chance to we... read more
Very bad service
Business response:
Dear Víctor, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,064 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.