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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room needed swept better. No kleenex, no hair dryer. Cockroach on a wall.
Business response:
Dear Patricia, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your... read more
We resered a handicapped accessible room. I tried valling but the phone number was to the national reservation line. When we arrived there was no handicap accessible room and no first floor room available. We were turned away. I am working with Expedia for a refund.
Business response:
Dear Teresa, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced regarding the accessibility of your room and the difficulties in reaching the correct contact for assistance. This situation is clearly frustrating and falls short of the expectations we strive to provide for all guests. Your comments have been noted to help prevent similar occurrences in the future. We understand the importance of proper accommodations and appreciate your patience as you work through the refund process... read more
This was the dirtiest place I have ever stayed in and rented a 2 Queen room and got a 1 bed and 1 pull out bed. The lady was very nice but couldn't do anything about it. I called the manager the next morning and a full refund was given but being so dirty is uncalled for.
Dirt on the floor, cabinets in disrepair, dents in refrigerator (didn't even open it but guessing that would have been an adventure), shower/tub had dirty grout and was generally just gross. Despite being a non-smoking property, the room smelled like smoke. When we returned to our room in the evening, the power was out. That was the last straw and we moved to a new hotel.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize to hear about the condition of your room and the inconvenience caused by the power outage. Maintaining a clean and comfortable environment is important to us, and your comments have been shared with the team for immediate attention. While the power issue was beyond our control, we understand how frustrating it must have been. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more comfortab... read more
Room was dirty and poorly maintained. The bathtub was filthy and stained.
Business response:
Dear Wayne, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
Roaches
Business response:
Dear Sergio, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. If you plan to revisit our city, we hope to provide you with a much better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,010 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.