Extended Stay America - Kansas City - Shawnee Mission

Lydia 

on Expedia

a year ago

This was our first and last time staying here. The room was dirty and the floor had not been cleaned. Our feet were black after walking on it. Found a used condom and pubic hair on floor and hair in the bed. Saw several cockroaches and had to get one off my son while he was sleeping. The room had a small kitchen but no cooking utensils, pots or pans and the stove didn't work anyways. The only good thing was the front desk staff was really friendly. 

Todd 

on Expedia

a year ago

Terrible place to stay I had to wait nearly 10 minutes to check in- no line - just no one at the front desk. Room was filthy. Floors were dirty and had a bad smell (almost like cigarettes). Breakfast - big lie. Nothing worth eating 

Anonymous 

on Expedia

a year ago

You could definitely tell they hadn’t cleaned the room in a while… 

Robert 

on Expedia

a year ago

Two complaints - one for Expedia who booked us a room the hotel didn’t have, the other for the property who didn’t let us know our reservation had been canceled til we went to check in 1030pm after a long day of ball tournaments. The hotel claimed to not have my phone number to let us know our reservation had been canceled when it was CLEARLY listed on the cancellation paperwork given to me by the front desk clerk. You can imagine the trouble we had finding another room remotely close when the whole town KC was hosting multi... read more

Anonymous 

on Expedia

a year ago

Don’t waste your time After calling for an early check in we arrived to check in with the room not ready. We were told it would be 30-45 minutes so we went to eat. Came back waited another 30 minutes to be given our keys with the maid still in our room. We just needed 15 minutes to drop things off and freshen up so the maid was nice enough to let us do that. When we returned several hours later we didn’t have a shower curtain nor any extra toilet paper that was almost gone. Called the front desk to request it be put in our r... read more

Latricia 

on Expedia

a year ago

Staff were great. Room was not so great. Electrical issues, broken drawers, dirty unswept floors, slow bathroom sink drain and running tub faucet. 

Joseph 

on Expedia

a year ago

Does not look like the pictures. Smells terrible, floors are sticky and stained, no dishes are provided in the kitchen, and there is a rough looking crowd staying here. Also, their breakfast consists of prepackaged muffins and oatmeal.