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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Brandy, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, HotelManagement
We booked online, but when we arrived the hotel had been booked all afternoon. They didn’t even have a place where we could regroup before heading somewhere else.
Business response:
Dear Christine, We sincerely apologize for the inconvenience you experienced upon arrival. It is disappointing that your reservation was not honored and that there was no space provided for you to regroup before making alternate arrangements. We understand how frustrating and disappointing this must have been, especially after planning your stay in advance. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope... read more
I booked this right at midnight and got to the hotel and said they were fully booked in. My payment went through. So I paid for a place that I didn’t even stay.
Business response:
Dear Chris, We sincerely apologize for the frustration and inconvenience you experienced with your reservation. It is unacceptable that your booking was confirmed and charged, yet no accommodations were available upon arrival. We understand how upsetting this situation must have been, especially after arranging travel late at night. We have shared your feedback with our entire team, as we take these types of comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you ... read more
We arrived after a long day of air travel only to be told our reservations were no good and no rooms were available. In fact several customers were there with the exact same issue. The person onsite stated “that’s not my problem…call your booking agency” and went inside and locked herself in the hotel. Thankfully, Expedia refunded my 160.00
Business response:
Dear Rafael, We sincerely apologize for the distress caused by the issues during your arrival. We understand how frustrating it must have been after a long day of travel, and regret that proper accommodations were not available. Your experience does not reflect the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve. We hope you will give us another opportunity in the future to provide a seamless and welcoming stay that meets your expectations. Sincerely, HotelManag... read more
We arrived at 10 pm and the lobby’s door was closed. It was a group of about 10 people waiting outside. All of us with paid reservations. After 20 minutes of nocking the door, the employee from inside waved her hands telling us: we are full!!!! Not even open the door or talk face to face with us . So, now look for a room at 11 pm Saturday night with children!! Then the refund process with Expedia took half an hour. No other solutions.
Business response:
Dear Eduard, We truly regret the inconvenience you experienced upon arrival, especially late at night with your family. We understand how stressful this situation must have been and sincerely apologize for the lack of communication and assistance. Your feedback is important and will be shared with our team to help prevent such occurrences. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity in the future to deliver a more seamless and welcoming experience that reflects ... read more
Hotel was overbooked. No room I need my refund back.
Business response:
Dear James, Thank you for sharing your experience with us. We are truly sorry for the frustration you encountered due to the reservation concern. Situations like this do not reflect the level of service we strive to deliver, and we understand how disappointing it must have been to arrive and not have your accommodations honored. We will share your feedback regarding the refund with our team. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Terrible Terrible Terrible Made a reservation and went to check in, no rooms available. Host very rude and unprofessional.
Business response:
Dear Jeffrey, We sincerely apologize for the experience you encountered during your arrival. We understand how frustrating it must have been to arrive after making a reservation and find no accommodations available, especially when expecting a smooth check‑in. Your comments regarding the interaction with our staff are taken seriously, and we will share them with management to improved service. We truly regret the inconvenience caused and appreciate your feedback. It is our hope that you might consider giving us another oppor... read more
Room needed swept better. No kleenex, no hair dryer. Cockroach on a wall.
Business response:
Dear Patricia, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your... read more
We resered a handicapped accessible room. I tried valling but the phone number was to the national reservation line. When we arrived there was no handicap accessible room and no first floor room available. We were turned away. I am working with Expedia for a refund.
Business response:
Dear Teresa, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced regarding the accessibility of your room and the difficulties in reaching the correct contact for assistance. This situation is clearly frustrating and falls short of the expectations we strive to provide for all guests. Your comments have been noted to help prevent similar occurrences in the future. We understand the importance of proper accommodations and appreciate your patience as you work through the refund process... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,064 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.