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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You could definitely tell they hadn’t cleaned the room in a while…
Business response:
Dear Guest, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Two complaints - one for Expedia who booked us a room the hotel didn’t have, the other for the property who didn’t let us know our reservation had been canceled til we went to check in 1030pm after a long day of ball tournaments. The hotel claimed to not have my phone number to let us know our reservation had been canceled when it was CLEARLY listed on the cancellation paperwork given to me by the front desk clerk. You can imagine the trouble we had finding another room remotely close when the whole town KC was hosting multi... read more
Business response:
Dear Robert, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. Please allow us to look into the matter further to understand what went wrong. If we may be of any further assistance, please reach out to the hotel as soon as possible with any additional queries or concerns. We will be more than happy to help you out. Thank you for bringing this to our attention, and we hope this situation does n... read more
Don’t waste your time After calling for an early check in we arrived to check in with the room not ready. We were told it would be 30-45 minutes so we went to eat. Came back waited another 30 minutes to be given our keys with the maid still in our room. We just needed 15 minutes to drop things off and freshen up so the maid was nice enough to let us do that. When we returned several hours later we didn’t have a shower curtain nor any extra toilet paper that was almost gone. Called the front desk to request it be put in our r... read more
Business response:
Dear Guest, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we are very sorry for the delay in getting your accommodations ready for your arrival. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management
Staff were great. Room was not so great. Electrical issues, broken drawers, dirty unswept floors, slow bathroom sink drain and running tub faucet.
Business response:
Dear Latricia, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
Does not look like the pictures. Smells terrible, floors are sticky and stained, no dishes are provided in the kitchen, and there is a rough looking crowd staying here. Also, their breakfast consists of prepackaged muffins and oatmeal.
Business response:
Dear Joseph, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please note that in order to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Rest assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experienc... read more
I left after observing unsafe room conditions. #174 Mice droppings all along the floor near door and window, with a hole clear to the outside at the side bottom side panel next to door where mice must come in. Food in the kitchen sink just sitting in the drain. Floor hadn't been cleaned because the mice droppings would not have been there. Unhealthy, unclean and unsafe to stay in those room conditions. Feared for my health. Ask for a refund on my room. They were totally booked with no rooms. I took pictures and showed them t... read more
Business response:
Dear Yolanda, We are disheartened by your feedback, as it does not align with the high standards we set for the guest experience. Our commitment is to provide a pristine and comfortable environment, ensuring exceptional stays for all guests. Regrettably, your account of the experience indicates that we fell short of meeting this commitment, and we sincerely apologize for the inconvenience. We take cleanliness and pest control very seriously and will have the room you stayed in professionally inspected and treated to ensure t... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,010 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.