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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility needs to be updated. Room was relatively clean but lacked the essentials. We booked a room with a queen bed and a sleeper sofa. There was no bedding for the sleeper sofa.
Business response:
Dear Richard, We apologize for the inconvenience you experienced during your stay. Ensuring the comfort of our guests is our priority, and we regret any shortcomings in providing the essentials you need. Your feedback regarding the need for updates and the lack of bedding for the sleeper sofa is duly noted, and we will address these issues promptly to enhance our guests' experience. Please accept our sincere apologies for falling short of your expectations. We appreciate your understanding and hope to have the opportunity to... read more
No hot water No TV remote No AC?!?
Business response:
Dear Alex, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. Your comfort is paramount to us, and we regret the issues with hot water, TV remote, and AC in your room. This falls short of our usual standards, and we understand your frustration. Rest assured, we take your feedback seriously and will address these issues promptly with our team to ensure improvements are made and ensure any recurrence in the future. Please accept our sincere apologies, and we... read more
Horrible service and filthy room
Business response:
Dear Casey, We're truly sorry to read about your disappointing experience. Please know that providing a clean and comfortable environment is our top priority, and we take your comments seriously. We will share your observations with our team to uphold our high service standards and prevent such matters from repeating. We hope you'll accept our apologies for any disappointment caused and consider giving us another chance in the future to provide you with the exceptional service and accommodations you deserve. Sincerely,Hotel ... read more
Heater didn’t work. It was dirty my sheets were from the people before. No remote, no tolite paper had to use Kleenex. People outside screaming all hours of the night and someone kept trying to open my door and was yelling into my door. I’m a woman that was there alone.
Business response:
Dear Melissa, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we regret not meeting your expectations. Your frustration is entirely understandable, and we hope you will accept our apologies. Your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Checked in for 5 minutes and saw 3 huge full grown roaches. Had to leave
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Don’t recommend. This place is need of some work. First room tv didn’t work. Next room smoke detector falling out of ceiling, draw broken just hanging. 1/2 bar soap still in tub and very dirty (we did not use).Very noisy above room and outside door. Will not stay here again.
Business response:
Dear Bruce, Thank you for choosing our hotel for your recent stay and for your candid feedback. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We appreciate your patience and would love to make it up to you on your next visit to the area. Thank you again, and we hope to see you soon.Sincerely,Hotel Management
Seen a couple small bugs crawling on wall and had to kill a handful of nats. Won’t be staying there again
Business response:
Dear Sabrina, Thank you for selecting us. We are sorry for the issues you mentioned with the cleanliness of your room. Although we follow the most rigorous industry standards regarding our suites' cleanliness and pest control, your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to recheck the rooms before delivery as we advance. We regret the inconvenience caused. Please return, and we hope to provide you with a better sta... read more
Malo
Business response:
Dear Darwin, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
It was a horrible stinky place to stay. Bugs every the place on the inside was so worn down door to bath room broke shower curtain was barely hanging on
Business response:
Dear Megan, We are truly sorry to hear that your experience was not up to your expectations and we apologize for the issues you encountered. Your comments will be shared with our management team to ensure we improve our services and facilities moving forward. We practice strict measures to keep our facilities pest-free, but we understand this was not the case during your stay. As a precaution, we will have your room professionally inspected and treated to ensure that this issue does not happen again. We appreciate your valua... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,064 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.