Extended Stay America - Kansas City - Shawnee Mission

Kameron 

on Expedia

3 years ago

It was awful, poor staff service. Dirty room and unsafe. Needs to be closed. 

Kellie 

on Expedia

3 years ago

When I checked in I told the front desk that I had paid already for the room through Expedia. He said that didn't matter and that he still had to charge me for the room. I tried to show him my receipt and he didn't care to look at it. The shower curtains had mildew and very moldy, hair all over the bed linen and bathroom. I used to work at the front desk and housekeeping for a hotel, I know how hard hair is to get off but they had no care and they need to buy new shower curtains. Also, the front desk, should be more accommod... read more

Anonymous 

on Expedia

3 years ago

Overbooked. Never called us. Had to go to another hotel at 11pm when we arrived. 

Yaa 

on Expedia

3 years ago

My guest was not reserved a room when she arrived at the property 

Sally 

on Expedia

3 years ago

I was put in an upstairs room that was very inconvenient from where I had to park. The place was unkempt inside and out. Trash outside. Cockroaches snide. Toilet had not been cleaned. Part of kitchen floor was oily/not washed. The staff was super. I was glad I only had to stay one night.