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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was one of the worst I’ve seen. Staff was nice, but I felt so uncomfortable and unsafe that I rebooked somewhere else immediately! There was no safety lock on the door, cars in the lot filled with garbage, the room smelled and there were ‘tenants’ wandering the property.
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is important to us and will be shared with our concerned team to improve. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Crazy manager calls the police The first room they assigned us, already had someone in it. The second room was cockroach infested. We did not stay at the hotel but they charged our card a &100 deposit and a two night fee.
Business response:
Dear Guest, thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our Housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel so we can review the charges and assist you further. We are sorry for the inconvenience, and we hop... read more
Cockroaches Cockroaches.
Business response:
Dear Richard, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and leaving your feedback, and we hope you will consider staying with us agai... read more
Poor lighting, bugs, faulty knob on shower, shower clogged, the room needs a complete do over! I stayed at this location about 6 to 8 years ago. It was much better than this. I will not entertain staying there ever again!
Business response:
Dear Stanley, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit to the area.Sincerely,Hotel Management
Cucarachas, insectos en la habitación!
Business response:
Dear Aurelio, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,010 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.