Extended Stay America - Kansas City - South

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America once again. It’s a pleasure to know you enjoyed your stay with us and liked our well-kept property. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for your staying with us. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided toiletries and other in-room amenities. All these items are available at front desk. If we did not communicate this at the time of check-in, w... read more

Business response:

Thanks for choosing Extended Stay America for your needs. We are delighted to know you had a pleasant stay with us and that our offerings were to your satisfaction. However, we are sorry for the inconvenience caused to you and your feedback is shared with our housekeeping team to be more diligent going ahead. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Summer, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. Please accept our apologies for the maintenance issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management 

Business response:

Nelson, thank you for your comments. We are sorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management