Extended Stay America - Kansas City - South

Business response:

Debra, we are sorry you did not experience the best from some of our associates. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Your feedback will be used as a training tool to improve our future guests’ experiences. We hope you will reconsider and give us an opportunity to serve you better in the near future. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Adrian, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Victor, thank you for being our guest. We're sorry for the not accommodating in the room of your choice and for the inconvenienceyou had due to it. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to fix all the problem you mentioned. Wehope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Melissa,thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. ​ Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for selecting us for your needs. We are glad you liked the service provided by our associates and that you had an overall pleasant stay. However, we are sorry for any inconvenience caused to you. We hope you’ll consider choosing us for your next trip to our city. Sincerely, Hotel Management