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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Russell, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Not enough towels.
Business response:
Cadena, thank you for choosing to stay with us. We're glad overall you had a pleasant time with us. However, we're sorry for not meeting some of your expectations. Please know towels and linens are exchanged at the front desk anytime and complimentary. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
DeAnne, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Very nice and comfortable stay.
Business response:
Robin,thank you for reviewng your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
There were some people who stayed next door and were extremely loud from 1-3am when we contacted the front desk twice the lady acted annoyed about it and they didn’t seem to care that they were keeping us awake. The other staff we interacted with were nice but seemed understaffed to keep up with the amount of people that stayed there.
Business response:
Debra, we are sorry you did not experience the best from some of our associates. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Your feedback will be used as a training tool to improve our future guests’ experiences. We hope you will reconsider and give us an opportunity to serve you better in the near future. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Adrian, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The first room I was given the roomed smelled like molded or bad body order the Tv was fuzzy and cable connection was very poor I did ask the first guest guy for air freshener he switched us to a new room the free breakfast was just store bought muffins granola bar and coffee sad for paying $80 a night for a room I was just disappointed I should only be charged $40 for this hotel I won’t stay again
Business response:
Sherry, for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the housekeeping and maintenance issues in your previous room. Also, we are sorry to know you were unhappy with our grab-and-go breakfast offerings. our feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a cha... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.