This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Extended Stay America Hotel Kansas City - South is located at 550 E 105th St, Kansas City, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is fairly dingy, which isn't what I'd expect of an Extended Stay property. Providing coffee, hot water, and oatmeal packets isn't what I'd call "Breakfast Included" either.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider giving us another opportunity to serve you better... read more
Business response:
Thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
You Get What You Pay For This hotel has so much potential and in need of some major tender love and care. A deep cleaning of staff and the property itself will do the trick. We were there for an entire weekend and the same trash from Friday night was there until Monday morning. Not to mention the room had a stale smell to it when we walked in. I dropped something towards the back of the toilet and it smelled like urine. Its like housekeeping is doing the bare minimum of cleaning. The bed was surprisingly comfortable and the ... read more
Business response:
Erin, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you on a future date. Sincerely, Hotel Management
Felt a little unsafe as a young woman traveling alone.
Business response:
Thanks for sharing your feedback online. We are sorry that you felt unsafe while here. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Only stopped for the night to get some sleep. Breakfast was lacking. Only coffee available and a granola bar. But the receptionist did warn me about the lack of breakfast available. If you are looking for just a place to lay your head for some sleep it will do.
Business response:
Thank you for your feedback of the Extended Stay America. Although we are glad you had a good night’s sleep, we are sorry you were disappointed with our grab-and-go breakfast. Your comments have been discussed with our Brand Leaders to improve our future offerings. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I liked the modern decor. My room was clean and equipped with everything that I needed.
Business response:
Jen, thank you for being our guest at Extended Stay America. We’re delighted to know you liked your well-appointed room and that you were pleased with all the aspects of our hotel. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
This is the second time I have stayed at this hotel and I thought maybe my review from the last visit would have prompted someone to do something about it. To my disappointment NOTHING HAD CHANGED as far as the housekeeping and cleanliness is concerned. Last visit the room was filthy - dirty condominium found under bed along with a half eaten slice of pizza behind the night stand, the rug looked like it hadn’t been vacuumed in quite a while and the baseboards needless to say had not been touched longer than the rug. I spent ... read more
Business response:
Thank you for taking the time to share the feedback of your second stay with us. We understand your frustration and apologize for the inconvenience you experienced. Please know, we have service training in place for our associates, and we’re making necessary adjustments in our procedures as needed to better serve our guests. Please consider giving us another chance as we would welcome an opportunity to restore a favorable impression. Sincerely, Hotel Management
Was not too bad. Some mild off putting smells in the halls. Front desk was really good.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased your stay with us was enjoyable and that you were impressed with the top-notch service provided by our staff. We have shared your concern with our housekeeping team to be more diligent going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
The room didn't have a fresh clean smell. The bathtub was dirty you could actually see the dirt. The carpet was dirty, the comforter had dirt streaks like it wasn't changed. They didn't have dish soap for the kitchenettes ,no ice . I asked for dishes that were supposed to be brought to my room never happened. The faucet in the kitchen was barely hanging on
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 4 star rating with 1,072 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.