Extended Stay America - Kansas City - South

Business response:

Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of Extended Stay America and for recognizing our front desk associate. We are glad to know you loved most aspects of our hotel and had a nice stay with us. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent with their efforts so that our future guests never experience this problem. Thanks again, and we hope to see you soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Thank you for evaluating your experience. Although you had a pleasant stay here, we are sorry for the noise issue you encountered with the door. Your feedback has been discussed with our maintenance team to look after the issue and fix the problem immediately. Thanks again, and we hope to see you soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Wow - Crystal, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Allan, thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We would like to inform you that hairdryers are available at the front desk and it’s always complimentary. We hope to have the opportunity to serve you again on your fu... read more

Business response:

Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your comments online regarding your visit to Extended Stay America. It is a delight to know you liked your room and that our friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management