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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were empty liquor bottles and all sort of other paraphernalia littered around the grounds. The rooms had an odor, but they were clean. The hallway carpet was stained throughout. The staff was friendly, but couldn't make up for the condition of the property.
Business response:
Dear John, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Horrible pot smell for smoke-free Horrible marajuana / hemp smell outside and throughout hotel. This was marketed as a non-smoking hotel.
Business response:
Dear Bryan, Thank you for choosing our hotel and taking the time to share your feedback. We extend our sincere apologies if your stay did not meet your expectations. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
Ok if you’re looking for a place to smoke weed. This hotel is more of a flophouse. It’s unfortunately not very clean or comfortable. And the whole building wreaks of marijuana smoke. The bed is basically a Hollywood frame with a mattress on it. There were no curtains on the window but a discolored spot with holes in the wall where they once were. The room had hand and finger prints everywhere, outlet covers were missing, there was dried brown liquid around the bathroom sink, dirt in the bathtub. All the hallway carpets were ... read more
Business response:
Dear Guest, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Additionally, the comfort and safety of our guests remain our foremost priorities. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. We take your feedback seriously and will address these issues with our team to ensur... read more
The outside of the building was nice and the front desk area was clean. The elevator looked like the was falling apart. When we stepped off the elevator, there were roaches on the wall. The hallway was very dingy. The room itself was overall nice but floors were gross. You could see the foot and shoe prints on the floor. The side table was falling apart as the drawer was falling out the bottom. The air conditioner worked well and the staff was nice. Not sure we would stay here again.
Business response:
Dear Molly, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,... read more
After working all day and driving to KC the Hotel canceled my reservation!!! I really hate booking with Expedia
Business response:
Dear Katherine, We were disappointed to read about your experience and apologize for the issues you had with your reservation. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your feedback is invaluable to us, and we appreciate you taking the time to bring this to our attention so we can address it appropriately. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
The staff was rude upon arrival. Our room was dirty and had a layer of grime on everything. The for had not been vacuumed prior to our arrival. (We have an 8 month old baby crawling on the floors)When this was brought up to staff we were asked if we wanted to check out. Later we found roaches in our room and the staffs response was to hand my husband an entire bottle of the poison their maintenance person should use and send him back to our room to deal with the bugs ourselves. There were no kitchen supplies provided and thi... read more
Business response:
Dear Shila, We extend our sincere apologies for the unsatisfactory experience you encountered during your stay. We hold ourselves to high standards of service and cleanliness, and we regret that we fell short of your expectations. Thank you for bringing this to our attention. We assure you that your concerns have been shared with the appropriate individuals, and necessary actions will be taken to address these issues promptly. Once again, we are sorry for the inconvenience caused, and we welcome the opportunity to ensure tha... read more
Nothing
Business response:
Dear Sherlaun, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.