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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I requested a different room when i found out my door does not lock or shut properly. The staff member came down to look at it and she would have maintenance fix it right away, this never happened nor did they assign me a different room. This is a very sketchy hotel. There was also moldy bread left in our room and dried macaroni noodle in the bathroom. Also the toilet and sink kept clogging up and not draining properly.
Business response:
Dear Bridget, Thank you for taking the time to share your feedback regarding your recent visit. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced ex... read more
Take the loss Don't try to modify your date, or try to make changes, you will just have to take the loss. It was literally 30 minutes after booking and the staff would not allow the changes to be made. Never again So the room was paid for and never used.
Business response:
Dear Latosha, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
It troubles me when a hotel has me sign a paper that basically says that I'm only staying for a short time and not "moving in." The carpet was clearly never cleaned, there are questionable stains on all 3 chairs in the room, a lego man head was superglued to the table in the room, there were obvious signs of holes being shoddily spackled over, poor lighting in the halls, mismatched furniture, holes in the sheets, water pressure in shower was low, check out took about 15 mins because the hotel was experiencing network problem... read more
Business response:
Dear Adam, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
Promise a lot, deliver nothing. We understood from the description of the room we rented that we would have a fully stocked kitchen? There are so many issues with this motel. This sums it up for me. After check in , I asked where guest coffee and ice were. They offer neither. For ice I was told there are ice trays in the freezer (empty of course). At 7:30 pm I filled the trays and placed them in the freezer, at 11:00 they were half frozen. I had ice cubes for breakfast?
Business response:
Dear Doug, Thank you for choosing to stay with us. We want each and every guest to have a positive experience; therefore, we apologize for not meeting your expectations. It is a regret to know about the frustrations you encountered regarding the in-room amenities as it impacted your overall experience. Thank you for your feedback. We will surely share it with our team in a way to understand guest preferences. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visi... read more
There were empty liquor bottles and all sort of other paraphernalia littered around the grounds. The rooms had an odor, but they were clean. The hallway carpet was stained throughout. The staff was friendly, but couldn't make up for the condition of the property.
Business response:
Dear John, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Horrible pot smell for smoke-free Horrible marajuana / hemp smell outside and throughout hotel. This was marketed as a non-smoking hotel.
Business response:
Dear Bryan, Thank you for choosing our hotel and taking the time to share your feedback. We extend our sincere apologies if your stay did not meet your expectations. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.