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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Property Location With a stay at Extended Stay America Knoxville - West Hills in Knoxville (West Knoxville), you'll be minutes from Town Center Mall and West Town Mall. This hotel is within the vicinity of Bearden Antique Mall and Dead Horse Lake Golf Course.Rooms Make yourself at home in one of the 72 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveni... read more
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled absolutely horrible. I had to get spray to help. When I checked in the guy was okay but he was on the phone and all the staff seemed like kids playing hotel. I didn’t feel safe at all. Everything was sketchy including the guests and I really wouldn’t go back. Kind of felt like a cell not an extended stay
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the unpleasant odor and the overall experience during your stay. It is concerning to hear that you did not feel safe and found the staff unprofessional. Your comfort and safety are our priorities, and we will address these issues with our team immediately. We regret that your stay was disappointing and hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
No elevator????? Three floors of rooms and no elevator? Really, in 2024, in America. What if someone was physically limited, old, or had heavy luggage?
Business response:
Dear James, We sincerely apologize for any inconvenience caused by the lack of an elevator during your stay. We understand the importance of accessibility and comfort for all our guests and regret falling short. Your feedback is valuable, and we will consider it as we continue to improve our facilities. Please know that we are committed to ensuring a pleasant stay for all our guests, regardless of their physical limitations or circumstances. We appreciate your understanding and hope you might consider giving us another oppor... read more
Clean and safe Clean, newly painted, safe, value conscious desision
Business response:
Dear Greg, Thank you for your positive review of Extended Stay America. We're delighted to hear you found our hotel clean and safe. Your satisfaction is our priority, and we're glad you appreciate the value we offer. It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one!Sincerely,Hotel Management
I enjoyed my short stay there.
Great staff Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.
Business response:
Dear Cory, Thank you for taking the time to share your experience. We appreciate your positive comments on our friendly and helpful staff at Extended Stay America. Your feedback on the facility and location is valuable. We strive for continuous improvement and hope to welcome you back for an even better experience in the future. Thank you for choosing us!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 4.4 star rating with 796 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.