Extended Stay America - Knoxville - West Hills

Business response:

Dear Brian, Thank you for sharing your feedback with us. We regret that your experience was not as positive as we aim to provide. Your comments are valuable in helping us identify areas for improvement, and our team is dedicated to making the necessary adjustments to enhance the guest experience. We hope you might consider staying with us again in the future, giving us the opportunity to offer a stay that exceeds your expectations.Sincerely,Hotel Management 

Business response:

Dear James,Thank you for the positive feedback! We are delighted that you found Extended Stay America convenient for your needs. We look forward to welcoming you back for another great stay.Sincerely,Hotel Management 

Business response:

Dear Matthew, Thank you for your feedback. We regret to hear about the issue with the floor's cleanliness during your stay. Maintaining a clean and comfortable environment is a priority, and we apologize for falling short. Your comments will be shared with our housekeeping team to address this issue and improve our standards. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Christine, Thank you for being our guest at Extended Stay America. We are pleased we were able to provide you with a pleasant stay overall. However, we regret any issues with our elevators during your visit. We certainly understand your frustration and are sorry for the inconvenience. Your feedback is important to us, as it helps us improve our services going forward. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Hotel Management