Extended Stay America - Knoxville - West Hills

Business response:

Mark, we are glad to learn from your rating you had an overall pleasant stay at Extended Stay America. However, we are very sorry for the noise issue you encountered in your room. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope to have another opportunity to provide you with a much better experience the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associate and enjoyed our refreshing property. We will be sure to share your compliments with Alexander for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

It was a pleasure hosting your recent stay at Extended Stay America. Thank you for your generous comments, and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to restaurants, shopping malls, and University. We hope you choose us again the next time your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for sharing your comments. We are sorry we missed meeting some of your expectations, and we can understand your disappointment. We hope other than this, your experience was a pleasant one and that you will come again soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our convenient location and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Katie, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Donna, thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. We also want to thank you for mentioning our convenient location close to a variety of restaurants and shopping. We appreciate you being our guest and look forward to hosting you again soon. Sincerely, Hotel Management