Extended Stay America - Knoxville - West Hills

Business response:

Dear Katrina, We appreciate your feedback regarding Extended Stay America. It's valuable for future guests to know about the breakfast options and the need to request kitchen supplies upon check-in. We always aim to enhance the guest experience, and your comments help us. If you have any further suggestions or requests, please feel free to share them with our team. We hope to host you again and provide an even more enjoyable stay.SincerelyHotel Management 

Business response:

Dear Jill, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. It was a pleasure to know your stay was great and that one individual like Larry could make an impact to make your stay a more rewarding experience for you. We will share your praises about him. We also appreciate you mentioning the need to update our hotel. Improving and updating is indeed on the line. Your feedback will be addressed as a reminder of the need to update. We hope to see you again on your nex... read more

Business response:

Dear Jay, Thank you for sharing your experience at Extended Stay America. We're delighted that our team could accommodate you efficiently and ensure your comfort right from the start. Your feedback is greatly appreciated, and we hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Cheryl, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management