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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was close to my family .
Business response:
Dear Walter, Thank you for sharing your feedback. We’re pleased to hear that our location was convenient for your visit to see family. It’s always our goal to provide a convenient and comfortable stay for our guests. We hope to welcome you back in the future.Sincerely,Hotel Management
Clean and inexpensive. I stop here regularly, and have for years.
Customers service
Business response:
Dear Maria, Thank you for your feedback. We are glad to hear that our customer service met your expectations. At Extended Stay America, we strive to provide excellent service and look forward to welcoming you back for another positive experience.Sincerely,hotel Management
The stay wasn’t extraordinary by no means but for a weekend getaway it was good. Good location close to everything. The only bad was tv didn’t work half the time and the Linens were stained.
Business response:
Dear Guest, We appreciate your feedback and are glad to hear that you found the location convenient for your weekend getaway. We apologize for the inconvenience caused by the TV issues and stained linens. Our team is addressing these concerns to ensure improvements. Your comfort is important to us, and we hope to provide you with a more pleasant experience during your next stay. Thank you for sharing your experience.Sincerely,Hotel Management
Good for the money Looking for an economical stay, you’ve found the place. Nicely tucked away with ample parking. Staff is quick to greet and check you in. Caution - if you struggle with stairs, this is NOT for you. There are a series of steps right off registration. Rooms are VERY spacious and accommodating. Generous kitchen and bathroom. The furniture is dated, but the bed is comfy. Good for a drive thru Knoxville.
Not very friendly staff, shady people at the hotel that made me feel uncomfortable!
Business response:
Dear April, Thank you for sharing your concerns. We apologize for any discomfort caused by the behavior of other guests and for not meeting your expectations regarding our staff's friendliness. Providing a safe and welcoming environment is our priority, and we take your feedback seriously. Rest assured, we will address these issues with our team to ensure all guests feel secure and respected during their stay. Your feedback helps us improve, and we hope you consider giving us another opportunity to provide you with a more po... read more
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.