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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice
Business response:
Dear Elif, Thank you for your positive feedback! We are delighted to hear you had a pleasant stay at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management
There's no elevator but it's quiet.
Je ne sais pas pourquoi les animaux ne sont pas retenu de japper par leur propriétaire 2 chiens ont japper et leur propriétaire en a frappé un parce qu’il s’est lamenter pendant 1 heure J’ai du aller frapper à leur porte pour qu’ils arrêtent de crier minuit et demi On ne peut rejoindre la réception puisqu’il n’y a personne
Business response:
Dear Martine, We sincerely apologize for the disturbance you experienced during your stay. It is unacceptable that you were subjected to such noise and distress, especially late at night. We regret that our reception was unavailable to assist you promptly. Your feedback is vital in helping us address these issues, and we are committed to improving our guest services and ensuring a more peaceful environment. We hope you will give us another chance to provide you with a better experience in the future. Thank you for bringing t... read more
OK. Hotel Pretty decent hotel for the price
Clean and safe Clean, newly painted, safe, value conscious desision
Business response:
Dear Greg, Thank you for your positive review of Extended Stay America. We're delighted to hear you found our hotel clean and safe. Your satisfaction is our priority, and we're glad you appreciate the value we offer. It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one!Sincerely,Hotel Management
It smelled absolutely horrible. I had to get spray to help. When I checked in the guy was okay but he was on the phone and all the staff seemed like kids playing hotel. I didn’t feel safe at all. Everything was sketchy including the guests and I really wouldn’t go back. Kind of felt like a cell not an extended stay
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the unpleasant odor and the overall experience during your stay. It is concerning to hear that you did not feel safe and found the staff unprofessional. Your comfort and safety are our priorities, and we will address these issues with our team immediately. We regret that your stay was disappointing and hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
No elevator????? Three floors of rooms and no elevator? Really, in 2024, in America. What if someone was physically limited, old, or had heavy luggage?
Business response:
Dear James, We sincerely apologize for any inconvenience caused by the lack of an elevator during your stay. We understand the importance of accessibility and comfort for all our guests and regret falling short. Your feedback is valuable, and we will consider it as we continue to improve our facilities. Please know that we are committed to ensuring a pleasant stay for all our guests, regardless of their physical limitations or circumstances. We appreciate your understanding and hope you might consider giving us another oppor... read more
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.