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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
F fun huc
Staff was very nice, room was clean and best value in town on that night.
Business response:
Boyd, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us and we hope you will choose us again! Sincerely, Hotel Management
The interior of the rooms are really outdated. The bathtub I actually thought was going to break. All is did was creak and crack while I was taking a shower. It was clean but everything was just kind of dull and worn out. The carpet desperately needs to be replaced. It’s worn and really dirty. It’s located really close to a lot of things though. Lots of shopping. The staff was very friendly but they seemed extremely over worked and overwhelmed but the amount of people staying there. I only saw two people working. Overall I w... read more
Business response:
Julie, thank you for staying with us at Extended Stay America and for taking the time to post a review.We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely,... read more
The staff at the desk couldn’t have been more friendly and helpful. Even assisting me in carrying my luggage to my room!
Couple time Loved having a kitchen & they had dishes & pans that you could use. Very home feeling.
Business response:
Brithany, thank you for making Extended Stay America your home away from home. We are glad you were pleased with our well-appointed accommodations with a fully equipped kitchen and that we were able to meet your expectations. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great location & friendly check-in It was nice being so close to the mall and Trader Joe’s. The lady at check-in was extra nice and helpful. We were comfortable.
Business response:
Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.