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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Property Location With a stay at Extended Stay America Knoxville - West Hills in Knoxville (West Knoxville), you'll be minutes from Town Center Mall and West Town Mall. This hotel is within the vicinity of Bearden Antique Mall and Dead Horse Lake Golf Course.Rooms Make yourself at home in one of the 72 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveni... read more
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Phyllis, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Nice place to stay, very quite and excelente staff
Business response:
Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with the great service delivered by our front desk associates and that you had a great time with us. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
I booked for two nights. Extended Stay contacted me prior to check-in to indicate they were overbooked for the first night. Rather than leave me without accommodation they proactively found me a room at a nearby comparable hotel, made the reservation and picked up the cost of that first night. I was surprised and happy with this level of service.
Business response:
Alan, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had and ensure you had no discomfort while in our city. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
No elevator and the lobby was 8 steps up to the 2nd floor, 8 steps down to the first floor. Then there was the 3rd floor. With no elevator and this not mentioned (or I didn't note it) in descriptions, it was difficult for my ability to negotiate stairs, especially with luggage. On the way out, a staffer was behind me on the stairs and rather than take a piece of luggage, he just told me to take my time. When I asked for ice at checkout, they told me there was no ice machine on the property and I could go across the highway t... read more
Business response:
We are sorry the lack of elevator service to our floor was an inconvenience for you. Please revisit us and request a first-floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Also, please know we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The building is in serious need of updating. I also found it unprofessional of the hotel manager to be reprimanding a housekeeper in front of me while he was checking me out at the front desk.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and for the service issue you experienced. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, we will use your comments as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Room was very clean and nice. Hotel staf were exceptionally helpful.
Business response:
Jeff, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and were impressed by the service provided by our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 4.4 star rating with 796 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.