Extended Stay America - Knoxville - West Hills

Business response:

Mark, thank you for your kind review. We are so happy that you enjoyed your stay at Extended Stay America and liked your refreshing suite. It is our goal to deliver a great value at a fair price and we liked reading that we have accomplished just that. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Andrew, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Elizabeth, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Mark, we are glad to learn from your rating you had an overall pleasant stay at Extended Stay America. However, we are very sorry for the noise issue you encountered in your room. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope to have another opportunity to provide you with a much better experience the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associate and enjoyed our refreshing property. We will be sure to share your compliments with Alexander for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

It was a pleasure hosting your recent stay at Extended Stay America. Thank you for your generous comments, and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to restaurants, shopping malls, and University. We hope you choose us again the next time your travels bring you back to our area. Sincerely, Hotel Management