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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Danielle, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Always a good stay
Business response:
Marian, we appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
It took a little longer to check in compared to other hotels. There where quite a few things to sign, but I think that’s just because it was an ‘extended stay’. Alex was very friendly at the front desk and Lisa made sure my room was clean and spotless.
Business response:
Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Alex and Lisa went a long way in making your stay so memorable. Reviews like yours mean the world to our associates and we will share your compliments with them. We look forward to your next visit at Extended Stay America. Sincerely, Hotel Management
Business response:
Les, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Na
Business response:
Phyllis, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Phyllis, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Nice place to stay, very quite and excelente staff
Business response:
Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with the great service delivered by our front desk associates and that you had a great time with us. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
I booked for two nights. Extended Stay contacted me prior to check-in to indicate they were overbooked for the first night. Rather than leave me without accommodation they proactively found me a room at a nearby comparable hotel, made the reservation and picked up the cost of that first night. I was surprised and happy with this level of service.
Business response:
Alan, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had and ensure you had no discomfort while in our city. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
No elevator and the lobby was 8 steps up to the 2nd floor, 8 steps down to the first floor. Then there was the 3rd floor. With no elevator and this not mentioned (or I didn't note it) in descriptions, it was difficult for my ability to negotiate stairs, especially with luggage. On the way out, a staffer was behind me on the stairs and rather than take a piece of luggage, he just told me to take my time. When I asked for ice at checkout, they told me there was no ice machine on the property and I could go across the highway t... read more
Business response:
We are sorry the lack of elevator service to our floor was an inconvenience for you. Please revisit us and request a first-floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Also, please know we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.