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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not get the right request made on line!!! And that request was not made even after calling the hotel in advance!! Also we we're awakened the next morning at 8.15 am. for housekeeping because she was told we had checked!!Bad stay & would like a refund!! Matt Snow
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your requested room type was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Extended Stay Was not impressed Room had a odd smell to it very bare and basic glad we only stayed 1 night
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Crummy Room smelled like smoke and old cologne. Comforter had a big stain.
Close to UK college, but won't stay again. Many items subpar (space, microwave, etc.). Maybe we didn't understand the "extended stay" portion, but disappointed that we had to truck to the office to get clean towels. And some of those towels should have been pulled for rags. Sad. Microwave was not clean, some food present and had to clean ourselves. Coffee maker not supplied, was an additional cost. And there were no dishes, utensils or cooking ware. Will never stay here again.
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Absolutely horrible. The tub was ancient and permanently stained. The refrigerator was at least 20 years old and the fan in the freezer ran all day and night so loudly that it was impossible to sleep.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Looks good from outside Non smoking room smells tobacco; cleaniness terrible: there were insects; found used towels and socks in a drawer and garbage in the can under the basin; "sofa" was broken and imposible to seat; faucet of the shower dropping water permanently. Room cleaning does not exist or may be is once in a while. "Continental breakfast" as the staff told me at check in is just a good joke!
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of the room was not satisfactory. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Thank you very much for bringing this to our attention. In response to your feedback, I will coach our staff to make sure w... read more
Adding to the bottom tier of my hotel experiences If you like decrepit conditions, walls so poorly insulated you don't need to turn on your TV to hear every word, think no room service is ideal, you will love this place! Otherwise, skip it and avoid a less than mediocre experience.
very bad Room and bedding was dirty with holes in the sheets. Bathroom was old and rusted with mold on shower curtain. definitely not worth the money I had to pay because of something going on in Lexington every thing else was sold out.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.