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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would only stay here again if it was just to sleep. It says extended stay, but no utensils,glassware, or cookware. Tv was awful kind of sketch.
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our kitchenware. Our front-desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share this information. To ensure cleanliness for every guest, we keep the kitchenware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement and hope to welcome you back for a much better experience. Sincerely, ... read more
Sadly disappointed I had read reviews and those reviews convinced me to give this place a try. I arrived at 3:30 in the morning - exhausted. Checked in to a room that was just not good. The carpeted portion of the floor was so disgusting. The cloth on the chairs was equally disgusting. The furniture looked like it had been picked up out of someone's garbage. The kitchen and bathroom were clean and the laminate flooring in those locations should be used throughout. The toilet in our room as not flush to the floor so using it ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us... read more
the staff was very nice, but that’s about all i can that was nice...my room was disgusting...mysterious stains on the carpeting and the bedding, room smelled heavily of smoke even though it was a non-smoking room...definitely would not stay there again...
Business response:
Jeanette, we know a well-maintained room sets up the tone for an excellent stay and apologize for the housekeeping issue you encountered while being here. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem aren’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Kemp, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Not a place to stay with your family Traveling with me and my two kids they did not have the room with two beds that I reserved 2 months ago ,so they gave us two single rooms with single beds .I couldn't leave my kids sleeping in the room by themselves while I slept in another room, you have to be 18 to even rent a room or be in it by yourself by Hotel standards, so I had to sleep on a recliner for 2 days.. the place was run-down disgusting and very sketchy people walking around all hours of the night.. it's right beside the... read more
Business response:
Lucas, please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, ... read more
NOT RECOMMENDED. Reserved for three nights but left after one due to the condition of the facility. Dirty hallways and carpet. No aminities in the room as advertised. Old worn furnishings in the room. Can not recommend.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Expedia - take this down as you special! The pictures contained on the Expedia website were not a true representation of this facility. The staff was great, the non smoking room was so, only because I did not smoke. Loud, dated and dirty furniture and carpet, thread bare linens and towels. Broken lights on the building exterior. Shame on you Expedia for making this place your "Best Value". If it wan not the busiest weekend in Lexington, KY I would have booked a new hotel on my own.
Business response:
Justin, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Bed bug Large mother bed bug on my pillow. These are the egg layers. I’m not the type to complain, and it was late at night when I was going to bed....the last thing I wanted to do was to have to switch rooms at that hour, but I couldn’t sleep. I reported the incident the next morning at checkout...no compensation was offered. This was my second time staying here.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.