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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
first and only stay charged for free wifi but had no connection Room was clean but building was very dirty claimed free breakfast but definitely not what you would call breakfast coffee oatmeal all that was available.l
Business response:
Kay, please accept my apologies for not living up to your expectations and regret the inconvenience it caused. Your concerns about cleanliness and the breakfast we serve will be shared with the appropriate individuals in our organizations. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
good people, crummy conditions evening and morning desk clerks were great, condition of property is horrible and needs to be updated and modern lighting needs to be installed the place looks scary dark once again corporate isn't spending the money to make this place as great as the people that work there
Business response:
Curtis, thank you for being our guest. Although you liked our associates, we apologize that our facility fell short of your standards. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Worst experience and customer service ever! Well we were getting in late made reservation at 10:30 p.m. We did not know how far we were going to make it on our road trip. Asked for 2 double beds. Called motel to verify we were coming told no problem no one said there were not any rooms with two beds. Get to motel no roll away beds 2 girls 2 adults. A double bed and a recliner! It's 2 am what are we going to do. Talked to management they blamed hotels.com! Got up next morning after 1 slept in recliner 3 on 1 double because fl... read more
Business response:
Tim, we sincerely apologize for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We take your comments seriously and will use this as a training opportunity to improve our service delivery. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Lots of smoking outside rooms. Noisy during the night. Asked for some dishes, but none were ever brought.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
The area was nice Chair was broken; had to go pick up kitchen equipment from office. Would have been nice to be told that when checking in; mattress lumpy on one side; no TV guide to let you know stations
Business response:
Please accept my apologies for not meeting your expectations in regard to your stay. I have shared your feedback with my maintenance team so that they can fix it immediately. We would like to mention that, kitchenware for your suite is kept at the front desk as per our brand standard requirements. Your feedback is appreciated, and we will be sure our staff communicates this more clearly going forward. We hope you will consider giving us another chance to better serve you in the future. Sincerely, General Manager
Unpleasant. When checking in, the clerk was more concerned with watching TV, which was blaring, rather than helping me. The walls were really thin, and I could hear the guy next door snoring. The water in the shower was barely warm. You can find a better situation for the money.
Business response:
Thank you for your candid feedback. Please accept my apologies for the issues you experienced during your stay and regret the inconvenience it caused. This is not the type of service our associates usually provide, so your review concerns me a lot and have shared it with the respective teams to ensure this does not happen again. We hope you will give us another opportunity in the future so that we can provide you with the better visit. Sincerely, General Manager
Business response:
Lacy, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
I booked 3 rooms together at the same time. I brought a high school tennis team, and when I checked in, NONE of the rooms were together. It is usually standard procedure when someone books multiple rooms at the same time to put them together. I have never had this happen at any other hotels, and was not pleased that this happened and I needed to be close to all rooms. The breakfast advertised on the website was nothing like what was provided. the only items they had were packaged muffins and packaged granola bars. I had plan... read more
Business response:
Larra, please accept our apology for the problems during your stay. There is no excuse for failing to provide you and your team with a comfortable time and good service. We ensure you that immediate steps will be taken to ensure we do not repeat these mistakes. We hope you will give us another chance to improve your impression of our hotel. Sincerely, General Manager
Average hotel, noisy due to highway. Did not feel safe.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.