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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very outdated, filthy, not in a good neighborhood when talking to Uber driver I stated hotel was not very nice and he stated no it is not be careful
Business response:
Jess, thank you for reviewing our hotel. We apologize our hotel did not meet all your expectations and for the cleanliness issues you encountered while you were here. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We have also discussed your concernswith our housekeeping teams and are working with them to prevent such scenarios from happening again. We hope you will give us a chance to impress you on a future visit. ... read more
Rude people!! Didn't even get to stay! Refused to allow me to pay cash at the hotel then tried to charge a $100 cash deposit for paying cash, was not aware of this til we showed up and only had cash!!
Business response:
Tamara, thank you for the feedback about your stay at our hotel. We are sorry for your disappointment with our hotel policies regret for letting you down this time. Please visit us again so that we can provide you with a much better experience next time. Sincerely, Hotel Management
Cleaning staff seemed conscientious. However, there is only so much that window cleaner can fix. The outside of the facility was in disrepair. In our room, sheets were torn. Cushions were stained. It was also disconcerting to have the local shrrif's office interviewing the staff about a guest when we arrived to pick up our key.
Business response:
We sincerely apologize that our facility fell short of your standards. Also, accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bugs
Business response:
Cynthia, thank you for being our guest. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. We have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The water had good pressure for a shower and the towels were clean. That is where the cleaniness ended.
Business response:
Elizabeth, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, Hotel Management
Room was comfortable Room was fine. No dishes in the hotel at all. Bed sheets and pillow covers were not clean enough. It was loud at night. Breakfast was poor: Just coffee and granola bars. We just had to spend the night somewhere and out exploring Kentucky places....
Business response:
Lily, thank you for being our guest. We are happy to know you liked your comfortable room, but we are sorry that you were unhappy with our breakfast offerings. We will be sure to share your concerns with our team to see where we can make improvements. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Rooms are small. Looked clean, but didn't feel clean. Refrigerator had an odor, took my wife's word and didn't investigate myself. Room had a strong odor of cleaner and was not pleasing. Ended up leaving and not using this booking. The front desk staff was accommodating, offered us another room, but we chose to take the refund and move on.
Business response:
Thank you for taking the time to write a review about your visit. Please accept our sincere apology for the cleanliness issue you encountered. We have discussed your feedback with our housekeeping team, and we’re also working with them in order to ensure this does not happen again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.