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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lacy, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
I booked 3 rooms together at the same time. I brought a high school tennis team, and when I checked in, NONE of the rooms were together. It is usually standard procedure when someone books multiple rooms at the same time to put them together. I have never had this happen at any other hotels, and was not pleased that this happened and I needed to be close to all rooms. The breakfast advertised on the website was nothing like what was provided. the only items they had were packaged muffins and packaged granola bars. I had plan... read more
Business response:
Larra, please accept our apology for the problems during your stay. There is no excuse for failing to provide you and your team with a comfortable time and good service. We ensure you that immediate steps will be taken to ensure we do not repeat these mistakes. We hope you will give us another chance to improve your impression of our hotel. Sincerely, General Manager
Average hotel, noisy due to highway. Did not feel safe.
Brutal I have stayed at several Extended Stays in the past. They were all good. This place was dirty, constructions was going on during our stay. There were stains on the bed sheets. We both felt uncomfortable. We are far from a high maintenance couple. We just expect the basics.
NO Way This is one place I had the option to go back to and I chose a place more expensive. At check in lady was to busy watching tv w/ boyfriend...didn't tell me where my room was, took awhile to find while lugging bags...room numbers aren't really in order. Then late at night I had guys half dressed being really loud walking around, I was on 2nd floor.
Business response:
Thank you for the feedback about your stay at our hotel. I am so disappointed for all of the issues that you encounter during your stay. Please accept my apology . I really you appreciate you bringing this to our attention. Our staff will be addressed on the lack of customer service you experience at our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Awful! Terrible! Got to the hotel at 12:45 am, no one at front desk or answering phones. I had to go to the hotel next door. Cleaning staff was rude. I felt unsafe on the ground floor due to constant traffic and loitering people outside of my room. I was supposed to stay for 20 days, only made it 3 days before I switched hotels.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,166 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.