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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unpleasant budget experience Room was not as pictured - which looked basic but pleasant enough. In reality it was very dated, appliances yellowing with age, and a carpet I would not dream of walking on barefoot. The toilet seat was also yellowing with age (I hope). Honestly I considered leaving at 11pm (20 mins after check in) and finding somewhere else, but without mobile data on my phone that wasn't a realistic prospect. I accept that lower end hotels like this are out there, but they should at least show a picture of th... read more
Business response:
We would like to offer our sincerest apologies for the problems you encountered while you were here. To provide a clean, fresh accommodation for every guest is our top priority, but we are truly sorry we missed the mark. I will be sure to share your concerns with the responsible teams to ensure these issues are not repeated going ahead. We deeply regret the inconvenience caused, and please consider being our guest again so we can make your next trip pleasant in every respect. Sincerely, General Manager
What a dump The room was not clean -there was someone else socks left on drawer and no kitchen utensils available-they didn't clean or tidy the room on our second night stay-never again
Business response:
Jennifer, please accept my apologies for not meeting your expectations and for the inconvenience you had. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will consi... read more
Bad service
Business response:
Jose, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced and hope that you will accept our sincere apology. We have shared your review with our staff and want to assure you that we are taking every possible measure to ensure that this does not happen again. We hope that you will consider a future stay so that we can better demonstrate our commitment to service excellence. Sincerely, General Manager
Not worth money They gave a room which was not fully ready yet. Room was dusty and terrible staff. Only comfort was the bed.
Business response:
Please accept our sincerest apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. Please consider coming back so we can make it up to you... read more
Filthy outside and in room Do not stay here if you want a clean room. The front desk clerk at check in was very nice, and at check out, but the room was filthy. The outside of the hotel and stairs were covered in gunk, but I assumed the rooms would be better. This actually would not be a bad hotel if they cleaned the rooms. The sheets, blanket, pillow cases, etc. all had stains and had not been washed. Neither had any of the tables or the recliner which all had rings from glasses. There was thick dirt and dust on the side of... read more
Business response:
Tammy, we sincerely apologize for the cleanliness issues you encountered in your room while you were here. To provide a clean, fresh and functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. I have shared your concerns with my Housekeeping teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, General Manager
funky smell. bathroom not clean tub did not drain. hair in tub room smelled funky.
Business response:
Thank you for sharing your candid comments. It’s nice to know you liked our helpful associates and comfort of our beds. However, we apologize for the cleanliness and plumbing issues you encountered in your room. We have shared your feedback with our housekeeping and maintenance team and steps have already been taken to prevent these mistakes from being repeated in the future. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the futur... read more
first and only stay charged for free wifi but had no connection Room was clean but building was very dirty claimed free breakfast but definitely not what you would call breakfast coffee oatmeal all that was available.l
Business response:
Kay, please accept my apologies for not living up to your expectations and regret the inconvenience it caused. Your concerns about cleanliness and the breakfast we serve will be shared with the appropriate individuals in our organizations. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
good people, crummy conditions evening and morning desk clerks were great, condition of property is horrible and needs to be updated and modern lighting needs to be installed the place looks scary dark once again corporate isn't spending the money to make this place as great as the people that work there
Business response:
Curtis, thank you for being our guest. Although you liked our associates, we apologize that our facility fell short of your standards. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Worst experience and customer service ever! Well we were getting in late made reservation at 10:30 p.m. We did not know how far we were going to make it on our road trip. Asked for 2 double beds. Called motel to verify we were coming told no problem no one said there were not any rooms with two beds. Get to motel no roll away beds 2 girls 2 adults. A double bed and a recliner! It's 2 am what are we going to do. Talked to management they blamed hotels.com! Got up next morning after 1 slept in recliner 3 on 1 double because fl... read more
Business response:
Tim, we sincerely apologize for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We take your comments seriously and will use this as a training opportunity to improve our service delivery. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.