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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My most horrible Extended Stay hotel experience! This was an horrible experience I have ever had in my whole life. First and second night: Bedbugs in my room. Third night: loud noise from the occupant above my room. From 11 pm to 4:30 am, I ended up calling 911, that was when I got chance to sleep for just 2 hours, because I had to wake up at 7 am, and get ready for my conference. Just unbelievable, and terrifying!!! The dutiest hotel I had ever seen. The cigarettes all over. A nasty carpet, the bathroom did not have a door.... read more
It was awful. The room faced the highway. It smelled so badly I had to go back to the front desk and asked for Lysol. I was given Febreeze and it didn't put a dent in the stank, stale cigarette, smelly room. The carpet was stained and had holes in it. Nothing felt clean.
Business response:
Thank you for your review of your stay. Please accept our most sincere apologies for the cleanliness and odor issues you described in your room. I have discussed your comments about the roomâs conditions with our team, and we are pleased to let you know that our hotel will be undergoing a renovation which should assist in eliminating the mentioned issues. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended S... read more
Don't stay here I booked this room because of the location (close to Univ. of Kentucky) and the great rate. The pictures on-line and reality were totally misleading. I was so disappointed when I opened the door to this room. I guess I thought Extended Stay hotels were primarily used by business travelers that would stay multiple days at a time. This was more like a motel that had guests stay because they have no other place to live. The room smelled like a combination of alcohol and cigarette smoke, the carpet had big stains... read more
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that your stay with us was not up to our companyâs high standards. Please accept my apology. In response to your feedback, I am pleased to let you know that our hotel will be undergoing a renovation which will help solve the carpet and odor issues you described in your room. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in to... read more
Location is good but room was dirty and worn. Staff was very friendly but the room needed to be scrubbed and updated. Very worn.
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for the condition of your room. To uphold our companyâs high standards, we will thoroughly inspecting rooms before guest arrivals. Still, the comments about our friendly staff are much appreciated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with... read more
Meh. My flight got in late and when I got to my hotel the office was closed--lights out. There was a phone outside to call someone, and the person on duty did open up for me fairly quickly (thank you). I have to say, however, that being in an unfamiliar place, outside, in the cold, around midnight, made me uneasy. I got the keys to my room and then went across the walkway to the elevator. Once inside, I saw homemade signs on the wall, prohibiting guests from throwing cigarette butts from railings and from smoking in the elev... read more
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that your stay was unpleasant and that you experienced maintenance issues. Please accept my apology. Your comments were reviewed by the staff, and I will be meeting with our maintenance staff about the door closure issues to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to sh... read more
We reserved 4 rooms with No Smoking which 2 were smoking. Two of the 4 rooms had not been cleaned at all and we had to be switched to different rooms. Bedspreads also had burn marks in therm. Need I say more!
Do not stay here Dingy hotel, bathtub dirty, old mattress. I booked two rooms, couldn't get them on the same floor. No coffee maker, no ice machines.
Rooms are bug infested and smell smokey. I could not stay here. After looking at 2 rooms and finding a bug infestation (flat bugs that fly and are about 3/4 inch long), I had to find somewhere else to stay. The room was supposedly non-smoking, but it had a horrible stale smoke smell. And you could see cigarette burns on the bathroom counter. Disgusting. The young man at the desk was very helpful in letting me change rooms, but that did not work.
Eeeek! The staff was polite and the room gave me a place to stay in a pinch. I kept the TV on through the night to drown out some of the surrounding noise. The room was showing age and beds were pushed against wall and A/C unit making room less accessible than I expected. The room I stayed in had twin headboards with full bedding.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that you had issues with the surrounding noise. My staff will be working to better monitor the noise levels at our hotel to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.