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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not some place I would send my wife or kids Real rough could use cleaning and updating large groups of people outside people talking loudly off balconies intoxicated. I am a large muscular person and was a little intimidated.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read that your room had cleanliness issues and that you did not feel safe at our hotel. I will be meeting with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. As well, I will be sharing your comments with my security staff to ensure that we can prevent such disturbances in the future. I am grateful for the ... read more
OK experience, The stay was good, solid. Hotel had a few issues but overall was ok! Service was a little slow and room just normal. Nothing above average
Business response:
Thank you for taking the time to write a review of your stay. We are so excited to hear that you had a good stay at our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Disappointing, and not sure if it's safe. When this hotel opened the hotel I managed hosted their management training. Back then it was an option for long term business travel. In 15 years this property has become low income housing. Noise, hip hop, and foul language are what you will hear right up to 10pm. It stops because of the threat of eviction. Walls are paper thin. Found beer cans around car in morning. No amenities. Breakfast was granola bars. I stayed the night because it was prepaid. Too risky for an extended stay.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you did not feel safe at our hotel. Please know that at Extended Stay America, we work very hard to ensure that our guests are safe. In light of this, I will be sharing your comments with our security staff to ensure that your experience is not repeated. Thank you so much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never again. We were very disappointed and would not stay again. The furniture was dirty, there was a roach the ceiling, there was not hair dryer or shampoo. It was right next to the interstate and very difficult to sleep due to all the noise. Also, they installed the security lock incorrectly and when we left it locked and we could not get in. There was only one person at the check in desk, who did not know what to do. He had to call a manager which took a while and still did not know what to do. He did find a tool which we... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the noise levels and the level of cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet the staff to review our guest protocol so that this issue does not affect our future guests. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket availabl... read more
Terrible Room wasn't clean, door didn't latch all the way causing a draft of cold air from outside, main highway was 50 ft from the hotel and constant noise, the attendant named Seth was terrible and rude.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the room cleanliness, and the door latch, is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will are going to make sure your experience is not repeated by inspecting each room following housekeeping and prior to guest check-in. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additio... read more
never again I've always thought that many disgruntled reviewers were overly critical folks. I'm pretty easy to please, BUT.......... First, I made the mistake of taking my heavy suitcase with me when going" immediately" to my room. The numbering system made NO sense! I must have walked five blocks before I found the room. From the moment I walked into the room I was horrified. It was obvious that these facilities had been used, and used HARD. I assume that people using these accommodations have little respect for their surro... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. I met with the staff, and we will be inspecting each room prior to guest check-in to for cleanliness and to ensure all amenities are functioning properly. I do apologize for the way you found the room when you walked into it. We continually work to improve our hotel, so I really appreciate you providing us with your f... read more
Find another place They added an oven, refrigerator, and small table to convert a bedroom to a "suite". Maid service is once per week. The air conditioner was so noisy, I had to turn it off to sleep. There were only 4 hangers in the closet. There were no complementary toiletries. Altogether it was the worst hotel experience I ever had.
Never again First, didn't realize that you don't get towels each day unless you go to front desk to request them. Second, the faucet in the shower was stripped so no shower on the second morning (first morning had to turn it multiple times but it eventually worked). No shampoo. No hairdryer. Perhaps I should have checked for those things before I made the reservation, but it was a bit of a shock to get there and find that things I assume will be there are not. I will never stay here again - and we go to Lexington regularly t... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.