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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Brutal I have stayed at several Extended Stays in the past. They were all good. This place was dirty, constructions was going on during our stay. There were stains on the bed sheets. We both felt uncomfortable. We are far from a high maintenance couple. We just expect the basics.
NO Way This is one place I had the option to go back to and I chose a place more expensive. At check in lady was to busy watching tv w/ boyfriend...didn't tell me where my room was, took awhile to find while lugging bags...room numbers aren't really in order. Then late at night I had guys half dressed being really loud walking around, I was on 2nd floor.
Business response:
Thank you for the feedback about your stay at our hotel. I am so disappointed for all of the issues that you encounter during your stay. Please accept my apology . I really you appreciate you bringing this to our attention. Our staff will be addressed on the lack of customer service you experience at our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Awful! Terrible! Got to the hotel at 12:45 am, no one at front desk or answering phones. I had to go to the hotel next door. Cleaning staff was rude. I felt unsafe on the ground floor due to constant traffic and loitering people outside of my room. I was supposed to stay for 20 days, only made it 3 days before I switched hotels.
Flies in the Room Flies in the room and spider in shower curtain.
Poor value Poor value No pool and their to go breakfast was very limited.
poor maintenance Toilet flushing problems staff could not fix after many attempts
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the maintenance issues. Our staff will be discussing how to proactively catch these issues before guests check in. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.