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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT RECOMMENDED. Reserved for three nights but left after one due to the condition of the facility. Dirty hallways and carpet. No aminities in the room as advertised. Old worn furnishings in the room. Can not recommend.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Expedia - take this down as you special! The pictures contained on the Expedia website were not a true representation of this facility. The staff was great, the non smoking room was so, only because I did not smoke. Loud, dated and dirty furniture and carpet, thread bare linens and towels. Broken lights on the building exterior. Shame on you Expedia for making this place your "Best Value". If it wan not the busiest weekend in Lexington, KY I would have booked a new hotel on my own.
Business response:
Justin, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Bed bug Large mother bed bug on my pillow. These are the egg layers. I’m not the type to complain, and it was late at night when I was going to bed....the last thing I wanted to do was to have to switch rooms at that hour, but I couldn’t sleep. I reported the incident the next morning at checkout...no compensation was offered. This was my second time staying here.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Bad neighborhood, noisy, sketchy people hanging around.
Business response:
Thank you for being our guest. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations and are sorry to know that our location wasn’t much appealing to you. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Won’t Be Back The room smelled, the chairs around the table were filthy with stains. My jacket was the only thing I hung up in the closet. I left my clothes zipped up in the suitcase so they wouldn’t smell like the room. I strongly considered going to a new hotel, but we’re were busy every day, so I only had to be in the room at night to sleep. The common areas are also dirty. I would think they’d run a broom through daily. I was there 4 nights and the same piece of pizza crust and other small pieces of garbage were on the s... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Don't stay Our room was dirty and first room may or may not have had someone in it. Loud area nothing In roo. Not even a paper cup no hair dryer no coffee pot dirty towels. Don't stay keep driving dangerous
Business response:
Joy, thank you for your review. We are sorry we failed to provide you with the clean and comfortable room that you deserved. We have shared your feedback with our housekeeping team to for review and action. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to make it up to you on a future ... read more
Disappointed. First room smelled so bad we had to move. The next one was ok but the tub was nasty! Very disappointed.
Business response:
Please accept our apologies for the odor and cleanliness issue you encountered while being here. Your experience has been immediately discussed with the concerned department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Very cold room The door to the room had a huge gap which caused the room to be very cold. We had to put towels around the gap in the door to keep warm.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
We checked room, sheets didn't look clean, we found a hair on the bed. Hotel staff was wonderful and gave us no hastle about refunding our money
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.