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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We won't be back Too much filth in rooms the furniture would been better from a swap meet the smoking areas a joke toliet clogged I'm just disguisted
Business response:
Heather, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity... read more
Business response:
Teresa, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
The bedspread had cigarette burns in it. The continental breakfast was granola bars and prepackaged muffins. The room had a smell that can only be described as old and dingy.
Business response:
Thank you for your review. Please accept our apologies for the difficulties you had during your stay. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Not Too Great Awful! The first room that I was sent to, was in the back of hotel... dark corner with low lighting. Went inside the room and oh my gosh, the lighting was very low and it smelled very strongly of smoke... I called and changed rooms and the other was at front of building and somewhat cleaner.
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your concerns have been shared with our team to make sure these issues are not repeated. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
$25 dollars a night for pets is wrong
Business response:
Mark, we are sorry you were unhappy with our pet fee. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Matt, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible stay in Lexington My room was in the back area of the hotel and truthfully it looked like a flophouse.....old beat up furniture, dirty bedspread, and if I wasn't so exhausted would have left. Then I get woken up by someone in the next room yelling at someone at 4am. I got up, got dressed and left and will not be back.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room. Also, we are sorry that your sleep was disturbed due to the noise issue. Your feedback is discussed with regard to the condition of your room is shared with the concerned individuals as it will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.