Extended Stay America - Lexington - Nicholasville Road

Business response:

Mike, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your visit and for sharing your comments. We are pleased to know you liked your well-appointed room and had an enjoyable stay here. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

George, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Sharon, we sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Sheronda, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again. Sincerely, Hotel Management 

Business response:

Rachel, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Donna, we are happy you were pleased with most of our services, but I am sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. I am confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Sheila, thank you for being our guest. We are sorry for the difficulties you had in your room and the inconvenience caused due to it. Your comments have been shared with our Maintenance team, and they are looking into it immediately. We appreciate you bringing this to our attention and hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Jim, thank you for sharing your review. Although we are glad you liked our courteous associates, we are sorry for the cleanliness issues you had and the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, Hotel Management