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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price point was great, location was very handy to shops, restaurants, and freeways and the staff was friendly. The carpet could have used cleaning and I really missed having an ice machine near.
Business response:
Joseph, thank you for staying at Extended Stay America. We are glad to know you were impressed with our great location close to many places and that you were happy with the value we offer. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
There was the smell in room. My visit was for 3 people , they gave me 2 towel sets, no personal hygiene items. I alsi did not recieve my discount from being your customer since Feb of tge year. I was really disappointed. Also the lady that checl me in was very pleasant and friendly. She also informed me of that the continental breakfast and the time.
Business response:
Thank you for being our guest. Although you were impressed by the service provided by our courteous associates, we are sorry you were unhappy with your in-room amenities. Please know various in-room amenities are kept at the front desk. If we did not communicate this properly at check-in, please accept our apologies. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Clean sheets? Two nights in this hotel was one too many. They only clean your room after 6 nights.
Business response:
Kevin, thank you for being our guest. We are sorry you were unhappy with our housekeeping policy. Please know to respect the privacy of our guests our housekeeping is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The desk clerk was the best After a long day of driving it was in a great location to stop and get a fresh start in the morning.
Business response:
Liz, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are thrilled to read that you loved our courteous associates and convenient location which was perfect for your needs. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It is nice to stay with people who know you and greet you by name. The staff here are just like family to us. They help us with my husband’s difficult work schedule at the hospital. Sometimes it just isn’t feasible for him to come home because we live an hour and a half away. The room is always clean and bed is comfortable. Thank you Ms Rosalee and staff for making us feel welcome.
Business response:
Darlene, thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved your well-maintained room and were impressed by the service provided by our courteous staff. We will be sure to share your compliments with Rosalee for taking such good care of you. On behalf of everyone here, we invite you both to stay with us again. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Overall it was great , the room was a little dirty .. some things was left in the refrigerator from previous guest so that gross but other than that it was good
Business response:
Brenda, thank you for your feedback about Extended Stay America. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Ok but not the cleanest room. Nice front desk staff.
Business response:
Steve, thank you for staying with us and reviewing your experience. It is good to know you liked our courteous associates, but we are sorry for the cleanliness issues you had in your room. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Brianna, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.