Extended Stay America - Lexington - Nicholasville Road

Business response:

Dear Guest, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that your stay did not fully meet expectations. The condition of the floors you mentioned did not reflect the level of cleanliness we aim to maintain, and we understand how this affected your overall impression of the room. We also recognize your concerns about value, particularly given that the room condition did not align with the rate paid. That said, we’re glad to hear that our team made a positive impression with their polite and welcoming service, and that the accommodations felt adequate for a lo... read more